Working as bar and waiting staff, duties including taking food and drink orders, serving drinks, active use of till systems in order to take payments by card or cash.

Ad hoc contract employment in Scotland, having worked on two server related projects, both in Glasgow. o The first being work on a server in order to replace the UPS with a newer system.o The second, a complete server and office setup, including the setting up of the entire server rack including an Avaya and a Cisco sysyem, the office including 70+ desktops and phones, and two screens per machine, all patched in through to the server.

o Attending first-line support jobs, and interacting with the customer.o Opening cases and changing computer components, such as RAM, memory and optical drives, screen.o Re-imaging Windows Operating Systems (7, 8.1, and 10).o Troubleshooting Microsoft Office (2007, 2010, 2013, and 365).

o Taking room bookings and cancelations in person, through the phone and online, making the appropriate charges or refunds, and keeping both a digital and hard copy of all customer information, archiving and maintaining it in the filing systems in an appropriate manner using office procedures.o Organising the schedule in a web-based database for all rooms and their availability.o Helping customers with any enquiries, both in person and over the phone, making sure to provide accurate… Show more o Taking room bookings and cancelations in person, through the phone and online, making the appropriate charges or refunds, and keeping both a digital and hard copy of all customer information, archiving and maintaining it in the filing systems in an appropriate manner using office procedures.o Organising the schedule in a web-based database for all rooms and their availability.o Helping customers with any enquiries, both in person and over the phone, making sure to provide accurate information clearly. o Greeting customers and assisting them with any requirements they had during their stay, and doing so with them in mind, ensuring that they felt listened to, spoken to in a friendly manner, even being humoured along the way, ensuring that they had a positive and enjoyable stay. o Staying up to date with local events and places of interest to inform the customers that may be interested.o Assisting other staff members in their duties during down-times, carrying a portable office phone to ensure that I could still perform my duties if needed while away from the office. Show less