- Quality leadership and management within a smaller team- Effective coaching and conflict resolution skills, in a professional manner.- Personable qualities, and excellent customer service within all locations of employment.- On boarding/training new hires, to Starbucks standard, and respectively giving feedback.- Performed QASA audits of the store, maintaining a safe and healthy workplace.- Coffee Master: Extensive training in coffee origins, growth, flavour, pairings, and sales.- Scheduling, payroll, administration, and cash handling training.- Data Analysis to forecast sales, waste, and loss.

- Completed opening and closing duties; Receiving shipment, visual merchandising, stocking/re-stocking, and health and safety walks.- Cross-trained to maximize support in other areas of the workplace. - Inventory management; executing return-to-vendors, transfers, and supply orders.- Tracking daily/weekly sales reports to track product success. - Brand training with several cosmetic and skincare brands. - Daily communication with brands for seasonal updates, hotlines, delivery, and product newness

- Extensive cash handling, administration, payroll, and scheduling training.- Responsible for floor scheduling, hourly sales reports, and staff delegation while working hands-on with the sales team and management team. -Comprehensive visual training; performing visual moves to H&M’s flagship standard with personal creative elements. Followed up weekly with the country visual team.- Performed daily sales walks, and weekly audits of the department, ensuring maximum sales potential.- Respected leadership qualities among team, making coaching conversations approachable and professional.- Assisted in store openings; building the store, training the sales team, and developing within the supervisor role.- Planned and executed 5 stockroom renovations to H&M’s flagship Store Operations standards.- Renowned customer service, following H&M’s 7 values and 5 basic demands.- Familiarity with working in a team of up to 80 people