Connor Harper Email & Phone Number

Salt Lake City, Utah, United States

I currently work as an IT Specialist, where I utilize a ticketing system to help resolve technical issues with company technology. I also help head technology replacement and removal of older systems, and work within a small team to implement technological improvements. The team I am a part of are the first response to any issues regarding systems, servers, networking devices, and a multitude of any other hardware implementations throughout the company.

South Salt Lake City, Utah

I served as a System Administrator for SOAR Transportation group as part of their IT support and software aid team. I ensured all necessary updates for both systems and applications were installed, as well as utilizing administration tools to distribute permissions to users and to help onboard and offboard users. I used a ticketing system to help troubleshoot and resolve problems quickly while mitigating data loss, with a First-Call Resolution (FCR) rate of over 95 percent.Mcleod was a common application used among employees and clients, and I was responsible for setting correct client permissions, troubleshooting problems, and helping resolve any issues from both on-site and remote workplaces. After resolving any problems with hardware or software, I updated a OneNote utilized for documentation. Office 365 applications were also utilized, and it was my responsibility to ensure all necessary applications were installed with the principle of least privilege in mind. I also consistently setup users with Outlook accounts and was responsible for troubleshooting any issues regarding Outlook email.SIP phone systems were also utilized daily through a linux distro using SIP asterisk. I managed the phones, distributed extensions with the proper users, created extensions, and terminated extensions depending on the employees employment status. Covid-19 struck shortly after being hired on, so remote devices and working with Virtual Private Networks ( VPN’s) was also a part of my day to day. SOAR Transportation during that time also opened up multiple offices across the country, and onboarding all of the new users was my responsibility, which included utilizing Active Directory for Windows.Any issues with the remote sites (one in Dallas, Texas and one in Chattanooga, Tennessee) were sent directly to our ticketing system,and I would remote in and help resolve any issues using Remote Desktop Protocol (RDP). I would often troubleshoot any hardware issues such as cabling problems

Kaysville, Utah

Had to monitor the water and enforce rules, and make rescues with other lifeguards if necessary. Many situations are on the spot decisions that are up to the lifeguard to make in order to protect the customers. After the Summer, helped with setting up "Scary Hill", a family friendly Halloween park, including setting up decorations and driving the tractor ride.

Layton, Utah

I supervised and worked with a small team (2-6 people, depending on the day) and sold pizzas and cleaned the store.

Cybersecurity

learning IT, A+ certification, Networking+ certification, and Security+ certification. currently working on A+

High School Diploma, Computer Science And Engineering, 10Th - 12Th

Activities and Societies: Davis High School Speech and Debate Team.I did Speech and Debate throughout my entire high school career.