Connor Hartley Email & Phone Number

Denver, CO, US

• Provided various freelance services including Customer Support, Documentation, and Project Management
• Adapted quickly to new environments and challenges
• Cultivated and maintained effective working relationships with clients

Denver, CO, US

• Led cross-functional teams, including onshore and offshore developers, designers, and SME's to define and prioritize product backlogs, ensuring alignment with stakeholder needs.
• Facilitated customer-focused research sessions to gather feedback and insights, driving product improvements and enhancing customer satisfaction.
• Coordinated with product managers and other stakeholders to integrate development timelines and ensure successful feature delivery.
• Oversaw end-to-end product deployments, from conception to rollout, ensuring quality and timeliness.
• Acted as the primary point of contact for customer inquiries and feedback related to product features and enhancements.
• Owned and prioritized product backlog.

Denver, CO, US

• Completed training of new hire support employees to flagship product, as well as trained existing support reps on additional integrated products
• Provided regular feedback to Customer Support Specialists, including product knowledge and performance improvement suggestions
• Assist customers with technical issues related to insurance software
• Friendly and efficient customer service through phone and email - Effective time management skills making it possible to handle multiple cases at once
• Subject matter expert and highly proficient in large majority of Vertafore software programs
• Provided primary customer support to internal and external customers.

Copenhagen K, DK

• Conducted comprehensive SEO and paid marketing research to drive lead generation initiatives.
• Consistently exceeded target metrics with 75+ daily outbound calls to prospective leads.
• Proficiently identified key stakeholders within target organizations and coordinated software demonstration appointments to showcase product value and capabilities.

• Cultivated and strengthened client partnerships to drive business growth.
• Strategically built robust candidate pipelines utilizing proactive outreach techniques such as cold calling, phone screenings, and in-depth interviews.
• Executed a high-volume outreach strategy, conducting 50-100 daily cold calls, personalized emails, and engaging social media interactions to connect with potential prospects.
• Leveraged attendance at industry-specific networking events to forge impactful new connections and foster mutually beneficial relationships.

Parsippany, New Jersey, US