Wrote code for a video asset management platform consisting of a Django backend, React frontend, and a React Native companion mobile app.Built foundational models and configured API’s for the backend written in Python (Django). Utilized TypeScript in code bases to build a customizable support section allowing users to upload video tutorial FAQs.Designed system to dynamically generate the page and mini-navigation on both the web and mobile app based on mapping data made accessible by the API.Sold, managed, developed and delivered stylish, mobile responsive and highly customizable WordPress sites written in PHP, utilizing themes and plugins such as WooCommerce and Gravity Forms.

Served as TPM and product owner for up to 8 client projects, including websites with thousands of unique data points, mobile apps, and progressive web apps, all featuring cutting edge technology such as Next.Js, Expo and Reactotron. When needed, served as the primary dev-ops agent, set up AWS and configured DNS and security.Converted customer needs into user stories and acceptance criteria for development pipeline.Prioritized product backlogs with additional out of scope or timeline items for post launch growth.Identified areas of integration within the solution phase to further provide partners with various avenues tobusiness growth.Composed SOW's for add-on sales, develop a new support revenue stream together totaling over $500,000. Often led customers through the sales process, closed the deal, managed the project, set up and with Wordpress built the project. Also provided post launch support all in one seamless experience.

Implementation Lead - Serve as customers’ primary contact for SaaS implementation and training including coordinating internal and external project resources to maintain project plans/timelines.Concurrently manage up to thirty client implementations, including large health systems of up to twenty different locations.Lead requirements gathering sessions with clients to align customer needs with product abilities, and develop work around processes where requirements and the product do not meet .Created and utilized process improvement techniques to develop more defined project milestones, improving the average time to go live from thirty-one weeks to twelve and a half weeks.Product manager on WalkMe project. Leveraged and revamped an underutilized learning tool to provide in product training for end users, leading to the creation of a full-time position to maintain development.Customer point of contact to integrate, test, and troubleshoot Active Directory environment within PolicyStat software via VPN, LDAPS or Single Sign On/ADFS (SAML 2.0) within the scope of work and overall implementation timeline.Deliver end-user training sessions to drive solution acceptance and increase adoption via web conferencing software and on-site training classes.

Assignments:Large Area Hospital NetworkAssist the ITSM team in implementing Information Technology Infrastructure Library (ITIL) based process improvements to six different areas of service management. Work with subject matter experts to create deliverable documents outlining the steps needed to align current processes with ITIL standards.■ Develop Process, Procedure and Work Instruction documents for each process in collaboration with subject matter experts■ Managed project SharePoint sites and project plan within ServiceNow■ Coordinate meetings, capture, identify, and follow up on action itemsState Agency Hadoop Tool Implementation Uncover IT and business requirements to ensure a successful implementation of a Hadoop platform and ELK tools to manage machine data and event correlation for Security Dashboard to be utilized by State Agencies. ■ Conduct requirements gathering meetings with security, architecture, and system admin teams to uncover all relevant information for a successful tool installation■ Develop and implement a thorough work breakdown structure and install it into a project plan with Microsoft Project■ Coordinate meetings, capture, identify and follow up on action items■ Business Analysis Microsoft Power BI Installation at major utility company Work in collaboration with marketing department and other users to install a Microsoft Power BI dashboard to better manage big data. Allow users to effectively present data to customers, delivering value through greater access to information■ Develop Work Instruction for users to utilize the Microsoft Power BI dashboard in a way that delivers value to customers