Connor Hoefer Email & Phone Number

Kent, Wa, Us

Maintain and grow relationships with key clients. Responsible for ensuring client satisfaction, driving revenue growth, and identifying opportunities for upselling and cross-selling. As the primary point of contact for my clients, I need to comprehend their business needs and provide strategic solutions to help them achieve their objectives. This is done by demonstrating exceptional communication, negotiation, and problem-solving skills, as well as having a deep understanding of the industry and the client’s business.

Seattle, Washington, United States

Proactively engages and communicates with customers to ensure service expectations are regularly exceeded. Collaborate cross-functionally with sales, customer service, and account management teams in order to optimize customer solutions. Identify trends through rigorous data analysis from working directly with customers and use that data to drive improvement across the team. Identify and deliver operational efficiencies to lower costs while maintaining high service standards for customers. Attend high-profile customer meetings or customer focus groups as needed to drive the business forward.

Seattle, Washington, United States

Ensure that clients have the best experience possible from start to finish during their home buying process. I build, strengthen, and maintain relationships with clients from the moment they are welcomed into Flyhomes through our onboarding presentation and then all the way through the final closing of their new home. In this role, I also tailor strategies to successfully accomplish the clients’ goals, add value, and create an exceptional experience to earn clients for life.

Account Coordinator builds strong, lasting relationships with customers, and shares a mutual concern for their success. Must make important decisions that impact customer satisfaction, revenue, retention, and growth. Validates and ensures the accuracy of customer information and manages calls with account managers and carriers to ensure customer needs are met. Responsible for logistics and the daily development of scheduling, shipment activation, and load-building.

Greater Seattle Area

Supporting both internal and external customers and carriers. Responsible for tracking and tracing shipments, making appointments, entering shipment data, communicating to help resolve issues, and ensuring on-time departures and arrivals. While providing excellent customer service to carriers and customers. Collaborate cross-functionally with Sales, Customer Success, and Brokerage in order to optimize customer solutions.

Responsible for overseeing construction of projects from inception to planning to completion. I led a team of 2 to 4 people daily to complete/exceed the project goals and requirements. Responsible for scheduling and estimating, I also worked closely with internal and external clients serving as a link between clients and the labor force.

Responsible for training all employees on daily tasks and assisting managers in specialized situations. Audited and reconciled accounting for total daily transactions with an average of $2000 and conducted phone interviews with potential employees.