Connor Hoffmann Email & Phone Number

Washington DC-Baltimore Area

Washington D.C. Metro Area

Herndon, VA

• Federal Govt Client - Feb 2016 to present
• Technical lead supporting the auditing and oversight of the organization’s data handling obligations/requirements under numerous authorities. Technical environment subject matter expert providing data interpretation.
• Conduct data collection from multiple sources including Splunk, flat files, configuration and lookup files to produce monthly audit reports that inform compliance decisions.
• Reduce human error and increase reporting efficiency by writing and levering multiple Perl and Excel scripts to marry incongruent and incomplete datasets into enriched and complete reports.
• Administrator of SharePoint site for collaboration and distribution of data.
• Conduct in-depth technical investigations and extraction/translation/formatting of technical investigation/audit results related to data-handling compliance incidents for review by less technical team members.

• Focusing on IBM Tivoli Integrated Portal, IBM Tivoli Business Service Manager, IBM Netcool Omnibus and IBM Netcool Impact tools; provided technical and architectural support for the implementation of a new Tivoli based.
• Provided technical support and administration for the current Tivoli based Enterprise Management System through user administration, troubleshooting occasional application issues, and managing events through probe.
• Administer the home grown MySQL CMDB used for data consolidation, correlation and enrichment throughout the enterprise.
• Administered the home grown web site that is used throughout the enterprise as the central repository for information, reports, and Maximo ticket generating forms.
• Successfully completed IBM TBSM, ITNM, TADDM, ITCAM and ITM training classes.

• Worked with a Government client to align its Release and Deployment process with the ITIL v3 best practice framework guidance.
• Performed pre-sales support tasks for new projects and maintain daily interactions with current and possible future clients.
• Provided technical support for the implementation of a NOC/SOC focusing on Netcool/Omnibus architecture, installation, testing, and documentation.
• Successfully completed CA Spectrum, CA eHealth, and IBM Netcool training courses.

• Provided technical support for a 24x7x365 network control center (NCC) that monitors WAN and satellite networks for multiple government clients from two geographically distinct locations.
• Was called upon with little notice to test and demonstrate unfamiliar applications and work on projects to fill unfamiliar technical holes until permanent solutions can be found.
• Performed network management, administration, development, and maintenance using a variety of network management tools with a heavy focus on IBM Netcool/Omnibus.
• Provided primary hardware and software administration and support for all NCC workstations, printers, and servers at the production and satellite backup facility. Managed approximately 100 hardware nodes at the two.

B.S., Business Information Technology

Activities and Societies: Women's Varsity Basketball Student Manager

Education record