As Software Developer at FirstCall I am responsible for keeping our in-house software maintained, in working condition, and most importantly: working with the employees and management to keep it all relevant to our employees' daily routines. In short, I provide new features, new solutions, and new ideas while maintaining what already is.I am constantly challenged to solve problems with new techniques and technologies causing a constant state of growth, in a pattern that I find great personal satisfaction in.

• Maintain and manage general server infrastructure including hardware, software, and updates• Operating Systems: Windows XP, Windows Vista, 7, 8, 10, Server 2003, Server 2008, Server 2012• Servers/Services: Exchange 2003, Exchange 2010, SQL 2008, HyperV Core 2012 R2, Server 2003 Domain Controllers, Active Directory, DNS, DHCP, Group Policy, Customer Interaction Center• Customer Interaction Center o programming, such as creating applications for customers and creating new call queues o maintenance o management, including managing employee phone lines, managing hundreds of local telephone numbers, • Maintain user machines and software• Create and maintain internal documentation; create external documentation for customers• Maintain internal network infrastructure• Research and recommend new and potential software and hardware when needed• Maintain network firewall application/hardware and functions, including spam filter, application filter, web filter, and VPN access.• Assist employees and customers with technical help related to any of the previous