-Manage the day-to-day function of the Ticket Operations unit-Proficient in all Paciolan systems & software-Manage the daily deposit and financial reports for the business office.-Collaborate with the Marketing Department in setting up yearly and single game promotions for all ticketed sports.-Primary system administrator for all ticketing and related technology software-Develop and manage the ticket system buyer code creation for targeted ticket offers, venue seating manifests, event creation, hold code allocation and targeted coupons codes-Building seasons and single-event set-up in ticketing system. -Oversight of the printing and distribution of season tickets, single game mail orders, and away game tickets for all sports.-Manage game day operations for all ticketed events including ticket inventory and event staff.-Manage the preparation, planning, scheduling and supervision of will call office, player guest area, and customer service areas at home football games. -Responsible for inventory of away game tickets and returning unsold tickets in a timely manner. -Serve as liaison with off campus ticket outlets insuring proper allocation of tickets, reporting sales information periodically and reconciling final game sales to payments. -Manage the the seating allocation process adhering to the established priority seating guidelines for all sports. -Work with the Marketing staff in organizing and preparing mailings for season ticket renewals, acknowledgments, statements, and any other related materials.-Responsible for setting up promotions on the ticketing website as well as season ticket renewal applications and single game sales-lead the integration of Stub Hub with Paciolan's e.Venue & t.Res interface & primary listing on StubHub website-assisted in implementing the Select-a-Seat option on Paciolan's e.Venue interface-Responsible for maintaining compliance with NCAA, Mountain West Conference, institutional and departmental policies and procedures

• Supervise ticket office staff for baseball, softball, men's lacrosse, women's lacrosse, men's soccer, and women's soccer, as well as assist in supervising for men's and women's basketball• Assist in operations of all ticket sales including sales windows, mail and phone orders, and on-site sales• Responsible for fulfillment of online orders for men's/women's soccer and men's/women's basketball• Coordinated the seating allocations and field passes for all recruits of the university's athletic programs for football game days• Provided management level support to ticket managers for daily and game day operation of ticket office• Assisted in ticket operations for several NCAA postseason events hosted by the University of Notre Dame, including the first round of the 2011 NCAA men's lacrosse tournament• Responsible for cash management, box office coverage, settlement and reconciliation, and maintenance of ticket office infrastructure• Served as primary contact and helped organize donor groups seating for the Inaugural Crossroads Classic men's basketball game in Indianapolis in 2011• Assist in managing the operations for the Club Naimoli; the premium seating area in the basketball stadium Purcell Pavilion• Assist in establishing and maintaining ticket distribution policies and procedures in compliance with all NCAA and BIG EAST Conference rules and regulations• Travel with men's basketball and football as needed to perform will call, coaches list, and player guest duties• Assist with promotions and event marketing for various athletic programs• Assist with the University’s car dealer program• Serve as the transportation liaison with the NCAA for the opening rounds of the 2011 NCAA Women’s Basketball Tournament held at Notre Dame

-Responsible for securing the annual season ticket renewal commitment from each of the customer accounts assigned -Meet or exceed renewal goal set forth by the Director of Service & Retention-Build strong relationships with each of the assigned season ticket holders, including share partners-Responsible for meeting incremental revenue goals set forth by the Director of Service and Retention each year-Responsible for executing a required number of pro-active and personal “touch points” with each of the assigned customer accounts throughout the year-Build value in being a season ticket holder and increase customer loyalty by exceeding customer expectations, anticipating the customer’s needs-Provided timely information and resolution to customer concerns and issues.-Proposed creative ideas to the Service & Retention team that will enhance all aspects of customer experience, including developing new benefit programs, and special events-Coordinate assigned season ticket holder events and customer experiences-Work with the new business teams to ensure a smooth account transition process from the sales representative that initiates the relationship with the customer to the service & retention team

-Sell Columbus Blue Jackets ticket options including season ticket plans, group tickets and individual events-Build relationships to grow account base through repeat business and referrals-Proactively look for ways to create incremental business opportunities with existing customers-Make cold calls from provided lists-Handle incoming calls from sales prospects and existing clients-Conduct in-arena appointments/tours to assist in closing new business-Meet or exceed weekly and monthly sales goals-Actively research and prospect new sales leads-Create new ideas to increase ticket sales-Provide superior customer service to clients – existing ticket holders, prospects and single game buyers-Maintain complete and accurate computerized records of all clients-Work games and other events to support ticket sales initiatives