Connor Lloyd Email & Phone Number

• Plan, lead and own/supervise local and global projects across the BMW Spartanburg Plant and other locations working with vendors, technicians, and colleagues within BMW’s Automotive Manufacturing Environment.• Provide and maintained periodic updates and presentations including impediments/solutions, PC’s, KPI’s, Project Plans, Status Reports, and included Financial/Budget allocations and responsibilities.• Vendor/Client management to establish product quality, timeline requirements, budget development, and future project budget/finance planning, resource allocation, statements of work, and individual overall project scopes.• Completed development of new various processes including audits and adjustments of existing processes.

United States

• Effectively communicated project scope, schedule and budget with both customers and contractors.• Presented, discussed and consulted with businesses including South Carolinas Clemson University.• Facilitated daily/weekly/monthly and quarterly conference calls with management and vendors.• Worked with change management and transition teams to implement training and integrated legacy systems with new systems and processes.• Responded to businesses requests for legacy billing formation and answered questions about new policy.• Validated Inventory records and contracts against legacy data for accuracy and liaised with service providers regarding transition processes.

United States

• Developed and maintained detailed project plans for each individual project.• Estimated and project managed implantation of wireless, telephony and structured cabling.• Managed project change requests and functioned as an escalation point.• Oversaw coordination of the partners and working groups engaged in project work.• Provided program and project status reports to the project team and business.• Directed a team of 8 support technicians during design and project implementation.• Vendor/Client management to establish product quality, timeline requirements, budget development, and future project budget/finance planning, resource allocation, statements of work, and individual overall project scopes.

Greenville, South Carolina, United States

• Navigated technical support efforts for 81 Spinx convenience stores located in various cities within S.C. both onsite and remote by utilizing superior problem-solving and organizational skills to ensure quick resolution for a variety of user concerns.• Incorporated repaired and Migrated software and hardware including commercial/personal printers and mobile devices and desktop support including Windows 7 and Windows 10.• Used, and trained users on Microsoft Office and other applications.

Carlsbad, New Mexico, United States

• Orchestrated technical support efforts for users in hardware/software troubleshooting; established and managed users in Active directory, analyzing various issues to allocate to correct departments as a mid-level IT role.• Liaised with clients remotely and face to face, offering support on apple mobile devices, diagnosed and repaired hardware components within customers computers and printers.• Vendor/Management relations regarding purchases, warranties, and deliveries from Microsoft for local and regional staff.• Set up active directory accounts for staff, and trained users on in-house applications and industry standard applications.

Eunice, New Mexico, United States

• Curated detailed descriptions of issues in trouble ticket system and followed up diligently to ensures wift resolutions.• Conducted end user support regarding software/hardware including audio visual equipment, Skype and installations with mobile devices, computers, and printers for 400+ users.• Determined hardware and software issues and telecommunication issue solutions.• Developed plans for software migrations of Microsoft Office and other software/applications successfully and efficiently to hundreds of users.

El Paso, Texas, United States

• Operated through various positions into supervisory, leadership and team building responsibilities as a lower enlisted soldier in a higher enlisted position.• Furthered multiple skills to include Report development experience, problem solving skills, presentation skills, as well as providing training to others on multiple topics of military expectations.• Directed and maintained the M1A2 Abrams while providing 24/7 Supervision on a 4-man crew, and overall joint supervision on platoon of 16 soldiers reporting directly to Platoon Sergeant and Platoon Lieutenant with Co-Gunners.• Lead/Planned/Evaluated Preventive Maintenance Checks and Services process completed by crew, annotated all deficiencies to ensure efficient and accurate resolutions.