Connor Mcelwain Email & Phone Number

Champaign, Il, Us

Urbana, Illinois, United States

Urbana, Illinois, United States

I'm an accomplished IT Technical Specialist at the University of Illinois, where I contribute to the seamless operation of critical facilities and services. With a dedication to ensuring a robust technological environment, I oversee IT support for over 300 staff and 1,000 students, spanning a range of departments including the Large Animal Clinic, Small Animal Clinic, Basic Science Research Center, South Clinic, Veterinary Diagnostic Laboratory, and more. My responsibilities extend to managing… Show more I'm an accomplished IT Technical Specialist at the University of Illinois, where I contribute to the seamless operation of critical facilities and services. With a dedication to ensuring a robust technological environment, I oversee IT support for over 300 staff and 1,000 students, spanning a range of departments including the Large Animal Clinic, Small Animal Clinic, Basic Science Research Center, South Clinic, Veterinary Diagnostic Laboratory, and more. My responsibilities extend to managing a substantial inventory of over 10,000 electronic and medical devices, employing tools such as Active Directory, Microsoft Endpoint Configuration Manager, and Web Help Desk's Inventory System. This allows me to efficiently administer user accounts, permissions, email lists, devices, and shared drives, fostering an environment of productivity and collaboration. I specialize in configuring and maintaining communication systems like Skype for Business and Microsoft Teams, optimizing interdepartmental communication. In recognition of my expertise, I led a successful project that transitioned the phone system from Skype for Business to Microsoft Teams, enhancing communication capabilities across the board. My role encompasses the installation, configuration, and management of a variety of technology assets, from printers and label makers to workstations and servers. Through my commitment to staying informed about emerging technologies, I continuously refine existing systems and processes to elevate overall efficiency. Providing exceptional customer service, troubleshooting guidance, and training to students, doctors, and professors are integral aspects of my approach. Show less

Champaign, Il

As a Computer Technician at the Champaign Unit 4 School District, I managed over 10,000 ChromeOS devices, including repair parts inventory and hardware repairs on Chromebooks, Windows laptops, and desktops. I used Google Admin, Active Directory, and the 1to1plus inventory management and ticketing system to manage hardware. Additionally, I provided IT support for over 10,000 students, 2,000 employees, 18 schools, and four operational facilities. I installed, configured, managed, upgraded, and… Show more As a Computer Technician at the Champaign Unit 4 School District, I managed over 10,000 ChromeOS devices, including repair parts inventory and hardware repairs on Chromebooks, Windows laptops, and desktops. I used Google Admin, Active Directory, and the 1to1plus inventory management and ticketing system to manage hardware. Additionally, I provided IT support for over 10,000 students, 2,000 employees, 18 schools, and four operational facilities. I installed, configured, managed, upgraded, and troubleshot Cisco network switches, personal and enterprise SHARP, HP, Brother printers, domain-controlled Chromebooks, Windows laptops and desktops, ViewSonic Smart Boards, and Avaya phones. I also created and managed users for new and existing students and staff in Active Directory and Google Admin. Show less

Champaign, Illinois, United States

As an Advanced Repair Agent at Geek Squad, I provided exceptional technical support services to end-users in troubleshooting, diagnosing, and repairing issues across a variety of platforms including Windows, Macintosh, and Linux environments. Additionally, I conducted hardware and software repairs for clients' iPhone and Samsung devices and meticulously managed Apple's component stock for client iPhone repairs within our precinct. I took pride in assembling, maintaining, and repairing end-user… Show more As an Advanced Repair Agent at Geek Squad, I provided exceptional technical support services to end-users in troubleshooting, diagnosing, and repairing issues across a variety of platforms including Windows, Macintosh, and Linux environments. Additionally, I conducted hardware and software repairs for clients' iPhone and Samsung devices and meticulously managed Apple's component stock for client iPhone repairs within our precinct. I took pride in assembling, maintaining, and repairing end-user and company system hardware, while simultaneously optimizing and repairing operating systems and software for end-users via PowerShell and Command Prompt. My keen attention to detail was evident in the efficient documentation and communication of all work performed with team members to ensure every client's issue was resolved accurately and promptly. As a part of my role, I provided valuable data transfer and recovery services for clients, while conducting extensive hardware diagnostics for clients' systems. My expertise in virus removal allowed me to provide complex virus removal services for end-user systems. My technical expertise and commitment to providing exceptional customer service made me a valuable member of the Geek Squad team. Show less

Urbana-Champaign, Illinois Area

During my time as a Network Administration Intern at Prominic.NET, I had the privilege of working directly with the Network Administrator and contributing to the management of Prominic's infrastructure. My responsibilities included the installation and configuration of rack units in client data centers, as well as the provisioning and deployment of new Cisco switches with a focus on ensuring proper configuration within client environments. In addition, I was responsible for managing and… Show more During my time as a Network Administration Intern at Prominic.NET, I had the privilege of working directly with the Network Administrator and contributing to the management of Prominic's infrastructure. My responsibilities included the installation and configuration of rack units in client data centers, as well as the provisioning and deployment of new Cisco switches with a focus on ensuring proper configuration within client environments. In addition, I was responsible for managing and authoring the physical tape backup process for their largest client, and proactively researching and implementing cooling solutions within the primary data center(s), which resulted in a 40% decrease in ambient server and switch temperatures. I also designed and implemented airflow optimization pods, managed all hardware debugging on physical servers within the primary data center, and designed a cold-spare backup procedure for Cisco switches to ensure high availability and redundancy. Furthermore, I researched, designed, and installed a network video recorder (NVR) system and IP cameras at all company locations, which allowed for greater security and monitoring capabilities. Overall, my experiences at Prominic.NET have given me a strong foundation in Network Administration and infrastructure management, and I am proud to have played a significant role in supporting the company's success. Show less

Urbana-Champaign, Illinois Area

As a Student Office Assistant at Parkland College, I provided excellent customer service and support to staff and students, both in-person and over the phone. I was responsible for addressing questions related to registration, course availability, degree requirements, and general college information, and demonstrated exceptional communication skills while doing so. In addition, I took on the responsibility of maintaining functional office equipment in the Business Computer Science Department… Show more As a Student Office Assistant at Parkland College, I provided excellent customer service and support to staff and students, both in-person and over the phone. I was responsible for addressing questions related to registration, course availability, degree requirements, and general college information, and demonstrated exceptional communication skills while doing so. In addition, I took on the responsibility of maintaining functional office equipment in the Business Computer Science Department and 12 of the Parkland College computer labs. This included troubleshooting and resolving technical issues as well as ensuring that equipment was properly maintained and functioning optimally. I also managed the schedule for the Business Computer Science Department Chair, which required a high level of attention to detail and organizational skills. Throughout my time at Parkland College, I consistently demonstrated effective customer service skills, such as patience, problem-solving, and positive language. My ability to remain calm and professional while interacting with students and staff helped to create a positive and welcoming environment for all. Show less