Connor Ness Email & Phone Number

Minneapolis, Mn, Us

Minneapolis, Minnesota, United States

Minneapolis, Minnesota, United States

Menomonie, Wisconsin, United States

Hamilton, Montana, United States

- Planned and executed weekly Family Night events solely with assistance from the Catering Director when needed.- Supported daily event functions by decorating and breaking down event spaces, checking in event attendees, and communicating event needs with other business departments.- Crafted event timelines, banquet event orders, and diagrams to assist the Catering Director with event planning needs.- Billed out events by utilizing “Jonas” club management software.

Menomonie, Wisconsin, United States

Rochester, Minnesota, United States

- Greeted and assisted guests with reservations using a POS terminal, ensuring each guest was satisfied with personalized service.- Established reservations for walk-in and mobile guests in a quick and helpful manner.- Completed and analyzed daily reports to understand the current state of the business and the goals for every week.

Orlando, Florida, United States

- Displayed guest service skills by assisting over 150 guests per shift with various questions about the Walt Disney World Resort and the surrounding area.- Developed service recovery expertise by assisting guests with below-average experiences at the various parks, resorts, and restaurants across the property.- Provided a personalized guest experience for guests through magical moments and a seamless technology landscape.

Menomonie, Wisconsin, United States

Rochester, Minnesota, United States

- Provided prompt, efficient, and friendly customer service by exhibiting caring, concern, and patience in all customer interactions and treated guests as the most important people in the store.- Smiled and greeted guests in a friendly manner, whether the encounter took place in the employee’s designated department or elsewhere in the store.- Assisted customers by escorting them to the products they were looking for, securing products that were out of reach, loading or unloading heavy items, making notes of passing along customer suggestions and performing other tasks in every way possible to enhance the shopping experience.- Worked with co-workers as a team to ensure guest satisfaction and a pleasant work environment.- Redeemed promotional coupons, food stamps, WIC checks, issued rain checks, received cash and checks, completed credit-card charge transactions, in-store charges, and figured discounts, as well as, counted back change and issued receipts.- Placed merchandise in bags or boxes, gave packages to guests, and assisted courtesy personnel as needed.- Kept register area clean, ensured adequate supplies were ready and available, reported improper cash levels in cash drawer, and helped maintain the store appearance.- Compared totals on the cash register with the amount of currency in the register to verify balances at the beginning and end of the work shift.

Hotel, Restaurant And Tourism Management, B.S., Hotels, Restaurants, And Tourism Management, 4.0

Activities and Societies: Hospitality Sales and Marketing Association, Club Management Association of America, Pepper Magazine, Honors.

High School Diploma

Activities and Societies: Gender-Sexuality Alliance (2 years), Theatre JM (7 theatrical productions), JM Varsity Swim Team (4 years)