Connor Peevor Email & Phone Number

United Kingdom

Birmingham, England, United Kingdom

Managing a team of up to 15 people and supporting other team leaders with their teamsDedicated Complaints Champion - driving closing complaints at first point of contact and ensuring all complaints follow our risk and control conduct policyDeputising for operations - supporting wider teams to meet KPIs, manage attrition and drive the overall outcomes for the organisationAbsorb complex banking and finance guidancesDealing with latenesses, absences, RTW disciplinary’s 1-2-1’s QC reports and coaching investigationsSupporting launching of agents and ensuring they have the knowledge to succeedMaking sure all training and HR documents are completeDaily meetings to thoroughly explain guidance change and best practice also feedback sessionsMaking/working with spreadsheets to monitor KPIs and ATK.Listening to calls and giving live advice and coachingTaking over escalations and providing customers with excellent service and giving solutionsClosely working with and supporting operation and director management.Managing attrition for the site and engagement.First point of contact for savings, mortgages, fraud and other financial services.

Managing a team of up to 20 peopleAbsorb complex government guidancesDealing with latenesses, absences, RTW disciplinary’s 1-2-1’s QC reports and coachingSupporting launching of agents and ensuring they have the knowledge to succeedMaking sure all training and HR documents are completeDaily meetings and feedback sessionsMaking/working with spreadsheets to monitor KPIs and ATK.Listening to calls and giving live advice and coachingHandled the development for all new leadershipTrainer

Managing a team of up to 20 peopleAbsorb complex government guidancesSupporting launching of agents and ensuring they have the knowledge to succeedMaking sure all training and HR documents are all completedDaily meetings and feedback sessionsMaking/working with spreadsheets,Listening to calls and giving live advice and coachingDealing with the public and queries.

I would deal with counting large amounts of money and ensuring correct payment given to customers and end of week collection and banking.Make sure hot and cold food and refreshments are available for customers.Engage and make customers feel welcome.Cleaning the whole shop vigorously maintaining a top standard of cleanliness.Dealing with paperwork kpi’s And the shops emails. Also dealing with a high level of security and regulations to adhere to.

Solihull

Assembly work also quality checking equipment and out supply

Kingstanding

I would manage a shop dealing with customers, cash flow, emails, security, cash handling, KPI’s on our sales of getting new customers online also had to deal with colleagues being sick opening and closing the shop safely and securely.

Birmingham, United Kingdom

I would set out in a team and go B2B and door to door showing a demo of the new security service that we were providing.Sales