Build, improve and maintain effective relationships with both client and employees. Coordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer service. Ensure all required reporting and contract compliance requirements are met.

Supervise the day to day security operations of an assigned client siteManage a team of security officers, site and/or shift supervisors including hiring/selection, scheduling, payroll, training, coaching, development and supportEnsure the client site is provided with high quality security services to protect people and propertyBuild, improve and maintain effective relationships with both client and employeesCoordinate necessary support services to effectively manage client site to meet or exceed financial and operational goals and provide quality customer serviceAdditional ResponsibilitiesEnsure all required reporting and contract compliance requirements are metAssure regular communication of issues or program with ClientHandle any escalated security issues or emergency situations appropriatelyOther management responsibilities as determined by leadershipCommunicate staffing needs via Requisition Form; assist recruiters in identifying, interviewing and hiring quality candidatesDevelop staff in both technical and professional skills through performance management (coaching, counseling, disciplining, MSO training, annual formal performance evaluations, recognition, etc.)Assure that employee grievances are heard and resolved (with help from appropriate support employees, as required) and that personnel records are updated and accurate (Change of Status forms, rosters, etc.)Assure communication of policies, company announcements and job openings through a consistently updated READ file at each siteMeet all contractual scheduled hours with a minimum of unbilled overtimeCoordinate and/or conduct site-specific OJT, client-specific training, and annual refresher training for security personnel, as well as meet Allied Universal’s corporate training standardsDevelop / maintain operational procedures so that a valid, site-specific OPM and post orders are always available for emergency reference.

Oversee the guard services team for Comcast's largest presence in New Jersey, in close cooperation with the local Client Services Manager. Establish standard operating procedures and enforce all leadership policies. Ensure that the guard services team is fully trained and compliant to the standards desired by leadership.