Connor Philp Email & Phone Number

London, England, United Kingdom

Processing Power of Attorneys for Global Custodians (GC) to allow for swift Proxy Voting at Annual General Meetings. Liaising with Global and Sub Custodians to deliver a first class service. Completed data reconciliations for multiple GCs to ensure data held between Broadridge and Sub Custodians is consistent. Created several process guides, maintained existing process guides and onboarded new clients/custodians.

Stoke-On-Trent, England, United Kingdom

Handling inbound telephony calls from customers and Post Office Delivery Offices. Setting up mail redirections and keep safes for personal and commercial customers. Handling inbound complaints and answering general queries.

Bournemouth, England, United Kingdom

Remotely managed a team of complaint handlers (2 teams for 2 months). Coached and trained new complaint handlers & managers. Delivered outcomes in unfavourable scenarios, determining best practice for our customers. Held annual appraisals, ongoing performance management and coaching sessions. Handled and resolved priority, sensitive & executive complaints, providing quality responses. Utilised complaints data through RCA to identify trends and improvements. Quality ambassador for the dept to share learnings, improve communication and relationships

England, United Kingdom

Investigated & resolved borrower & guarantor irresponsible lending complaints. Created and managed a productivity tracker for complaint handlers & management. Delivered performance stats to senior management in cover for team managers. Supported management in the creation and development of MI. Created and managed SUT records for the department.

Edinburgh, United Kingdom

Quality checking case handlers, redress and telephony agents work on a Deloitte managed project. Checking Defined Benefit, Defined Contribution and Group Final Salary scheme annuities and plans.

Crawley

Complaints Consultant & Case Reviewer on a large scale pensions & annuities PBR project managed by Delloitte. Acknowledging, investigating and resolving complaints relating to annuities and pension products. Handling inbound and outbound complaint and query calls. Additional duties include: Supporting other teams as a stand in Team manager, covering absences and adhoc requirements. Supporting as an SME on the floor, responding to technical questions, assisting with colleagues Case Review and writing bespoke letters. Supporting senior and operations management with adhoc tasks and analysis.

Andover, Hampshire, United Kingdom

Case Handler & Quality Checker on a PBR project of agricultural mortgages relating to early redemption charges.

Old Sarum

Editing up to 30 tandem sky dive videos an hour, photographing students landing and providing all aspects of customer service.

Andover, Hampshire, United Kingdom

Managed teams of up to 17 administrators, dealing with performance management, training & coaching, delivering presentations regarding team performance and statistics to Senior Management. Also lead the charity fundraising and volunteering team hosting monthly meetings and visits to local charities.

Andover

Andover

Andover

Andover

Education record

Photography