A qualified IT Service Desk Analyst, a reliable and punctual worker, that strives for an efficient and detail oriented workplace. Good at problem solving and dedication to create a professional experience and portfolio to consistently improve.My main duties require me to deal with customer issues, triage, troubleshoot hardware and software issues and effectively note take and deal with customer tickets. Having gained my initial experience within the Generations IT SDA training course. Currently looking to further my skills with further certifications within Cybersecurity.