Connor Robertson Email & Phone Number

New York, Ny, Us

New York, New York, United States

• Led and supervised a team of up to 16 professionals, ranging from entry-level to Senior Account Managers• Managed departmental P&L, resulting in team optimization and a significant reduction in expenses• Developed and executed training, onboarding, interviewing, and management of all associates• Implemented Customer Satisfaction rating system, and increased support satisfaction by 13%• Maintained and managed Key Accounts of 200k+ of yearly spend, and increased lifetime account spend in excess of 2.5M• Reported weekly to CEO and CMO on customer insights, and performance of Marketing initiatives• Reviewed and edited all consumer-level copy for campaigns, ensuring clarity, brand alignment, and operational relevance• Ideated and implemented new consumer products alongside key executives and stakeholders to align product offerings with market demand and brand strategy• Consulted on potential partnerships to ensure brand alignment based on customer feedback• Collaborated with technical development teams to enhance user and customer experience, driving significant improvements and engagement levels

New York, New York, United States

• Managed over 13,500+ Customer Sales and Support resolutions to completion, leveraging in-depth product knowledge and extensive support experience• Results-oriented with a continuous drive to excel and achieve and exceed goals – over $1M B2C in sales in 11 months• Maintained an expert knowledge of all BLADE products and services, adapting quickly in the fast-paced and evolving Urban Air Mobility (UAM) market• Partnered with Marketing, Operations, and Development teams to identify and escalate opportunities to better engage with fliers, and/or to improve flier experience• Drove new business development through strategic management and nurturing of relationships with both new and existing clientele, ensuring a continuous growth in customer base

Nashville, Tennessee

• Analyst within the Network, International, and Sports television distribution groups at the largest domestic Performing Rights Organization• Ensured accurate distributions to artists, songwriters, and composers through cue sheet review and data transformation• Researched, processed, and investigated music report submissions and errors and linked high-dollar performances • Reviewed, researched, and reconciled quality assurance reports related to charting works and other high priority content• Team resource for all “out-of-scope” or ad hoc projects as directed by management• Consistently performed and exceeded team and departmental goals related to quantity and quality deadlines• Maintained and applied best practices as learned from continuous training on systems, procedures, and processes

Greater Nashville Area, Tn

• Analyst within the Network, International, and Sports television distribution groups at the largest domestic Performing Rights Organization• Ensured accurate distributions to artists, songwriters, and composers through cue sheet review and data transformation• Researched, processed, and investigated music report submissions and errors and linked high-dollar performances • Reviewed, researched, and reconciled quality assurance reports related to charting works and other high priority content• Team resource for all “out-of-scope” or ad hoc projects as directed by management• Consistently performed and exceeded team and departmental goals related to quantity and quality deadlines• Maintained and applied best practices as learned from continuous training on systems, procedures, and processes

Dallas/Fort Worth Area

• Consulted on data integrity software implementation in accounting and finance departments, primarily involving accounts receivable, refunds, and invoicing • Point of contact on behalf of corporate office, interfacing directly with clubs, field operations, and club members• Communicated newly created processes for new department assisting with implementation of recently adopted software

• Assisted in a tax implementation software project for publicly-traded Technology company• Point of contact with client based in Detroit, MI• Created, compiled, and communicated key information for scope of project• Interfaced with client on a consistent basis delivering scope, timeline content, and explanations of next steps in deliverables• Assisted with database input utilizing Excel and OneSource

Richardson, Texas

• Created, ordered, and processed all print media weekly• Wrote and sent weekly emails on behalf of executive staff to 2500+ members • Developed content on all social media platforms• Wrote and updated copy on website daily with newsworthy content• Implemented all on-campus content updates, and all digital-media-content updates • Led meetings with staff on ongoing and upcoming promotional campaigns • Provided Sunday morning support/copywriting, invoicing, and design for different ministries

• Created special communication projects involving print and digital marketing • Gained experience in design and graphic skills through the use of Adobe Photoshop and InDesign• Assisted with the roll-out and reinforcement of new brand related to all ministry activities• Helped create digital email campaigns and online marketing techniques, updating media on website, including creation and posting of sermon podcasts and web content• Involved in the planning and coordination of community event introducing new brand and renovation of church lobby and sanctuary