Connor Robertson Email & Phone Number

New York, NY, US

New York, New York, United States

• Led and supervised a team of up to 16 professionals, ranging from entry-level to Senior Account Managers
• Managed departmental P&L, resulting in team optimization and a significant reduction in expenses
• Developed and executed training, onboarding, interviewing, and management of all associates
• Implemented Customer Satisfaction rating system, and increased support satisfaction by 13%
• Maintained and managed Key Accounts of 200k+ of yearly spend, and increased lifetime account spend in excess of 2.5M
• Reported weekly to CEO and CMO on customer insights, and performance of Marketing initiatives

New York, New York, United States

• Managed over 13,500+ Customer Sales and Support resolutions to completion, leveraging in-depth product knowledge and extensive support experience
• Results-oriented with a continuous drive to excel and achieve and exceed goals – over $1M B2C in sales in 11 months
• Maintained an expert knowledge of all BLADE products and services, adapting quickly in the fast-paced and evolving Urban Air Mobility (UAM) market
• Partnered with Marketing, Operations, and Development teams to identify and escalate opportunities to better engage with fliers, and/or to improve flier experience
• Drove new business development through strategic management and nurturing of relationships with both new and existing clientele, ensuring a continuous growth in customer base

Nashville, Tennessee

• Analyst within the Network, International, and Sports television distribution groups at the largest domestic Performing Rights Organization
• Ensured accurate distributions to artists, songwriters, and composers through cue sheet review and data transformation
• Researched, processed, and investigated music report submissions and errors and linked high-dollar performances
• Reviewed, researched, and reconciled quality assurance reports related to charting works and other high priority content
• Team resource for all “out-of-scope” or ad hoc projects as directed by management
• Consistently performed and exceeded team and departmental goals related to quantity and quality deadlines

Greater Nashville Area, TN

• Analyst within the Network, International, and Sports television distribution groups at the largest domestic Performing Rights Organization
• Ensured accurate distributions to artists, songwriters, and composers through cue sheet review and data transformation
• Researched, processed, and investigated music report submissions and errors and linked high-dollar performances
• Reviewed, researched, and reconciled quality assurance reports related to charting works and other high priority content
• Team resource for all “out-of-scope” or ad hoc projects as directed by management
• Consistently performed and exceeded team and departmental goals related to quantity and quality deadlines

Dallas/Fort Worth Area

• Consulted on data integrity software implementation in accounting and finance departments, primarily involving accounts receivable, refunds, and invoicing
• Point of contact on behalf of corporate office, interfacing directly with clubs, field operations, and club members
• Communicated newly created processes for new department assisting with implementation of recently adopted software

• Assisted in a tax implementation software project for publicly-traded Technology company
• Point of contact with client based in Detroit, MI
• Created, compiled, and communicated key information for scope of project
• Interfaced with client on a consistent basis delivering scope, timeline content, and explanations of next steps in deliverables
• Assisted with database input utilizing Excel and OneSource

Richardson, Texas

• Created, ordered, and processed all print media weekly
• Wrote and sent weekly emails on behalf of executive staff to 2500+ members
• Developed content on all social media platforms
• Wrote and updated copy on website daily with newsworthy content
• Implemented all on-campus content updates, and all digital-media-content updates
• Led meetings with staff on ongoing and upcoming promotional campaigns

• Created special communication projects involving print and digital marketing
• Gained experience in design and graphic skills through the use of Adobe Photoshop and InDesign
• Assisted with the roll-out and reinforcement of new brand related to all ministry activities
• Helped create digital email campaigns and online marketing techniques, updating media on website, including creation and posting of sermon podcasts and web content
• Involved in the planning and coordination of community event introducing new brand and renovation of church lobby and sanctuary