Experienced End User Support Specialist with a demonstrated history of working in the information technology and services industry. Skilled in Software, Technical Support, Project support, Information Technology and Computer Hardware. Strong support professional with a Higher focused in Computer Science from Larbert High School as well as an ITIL V4 foundation certification. Experienced in a focused ITIL environment with constant high pressure project deadlines and objectives. These projects include providing user support with Office 365, Intune Company Portal, Citrix, Windows 10 virtual desktop, Windows 7 virtual Desktop, Skype, Microsoft teams, Surface Pro’s, RSA and exposure to first, second and third line support.