Connor Singleton Email & Phone Number

Glasgow, Scotland, United Kingdom

• Ensure adherence to compliance regulations and safety and security practices. • Resolve customer billing disputes through professional and empathetic negotiation with customers. • Handle calls with vulnerable customers maturely and patiently, maintaining compassion and efficiency. • Promoted from working ‘low balance’ utilities to ‘high balance’ credit cards, demonstrating a high level of performance. • Collaborated with my team to achieve record gross on monthly collections, which exceeded financial targets.• Received annual global collections excellence award in 2021 for continued outstanding performance.

Kilmarnock, Scotland, United Kingdom

• Demonstrated ability to handle customer service efficiently and professionally, from billing to complaints to tech support and collections, ensuring customer satisfaction.• Moved to various campaigns as the company grew and, in recognition of excellent performance, was promoted to the ‘Prime Business Team’ responsible for a group of high-paying business customers, acting as their sole point of contact.• Acquired expert knowledge of the company’s services to provide accurate and up-to-date information to customers. • Employed active listening and empathy to build customer rapport and adapted communication style to suit a diverse customer base.

Higher National Diploma, Computer Science, A

Topics Included: • Troubleshooting Computing Problems • Managing a Web Server • Relational Database Management Systems • Database Design •.

Higher National Certificate, Computer Science, A

Advanced Higher, Advanced Higher – English (B)

Higher, English (A), Modern Studies (A), Human Biology (A), Chemistry (A), Physics (B), Maths (B)

National 5, English (A), History (A), Physics (A), Chemistry (A), Biology (A), Maths (C)