Key Responsibilities:● Provide expert support to customer by dealing with 1st and 2nd line issues within set SLA’s, escalate issues that cannot be fixed at this level● Diagnose and resolve hardware and software problems whilst acting as the first point of contact for all IT and technical queries either online or remotely logging into onsite hardware to make configuration changes● Monitor and maintain computer systems.● Guide customers through a series of actions to help set up systems or resolve issues● Troubleshoot system and network problems and diagnosed and solved hardware faults● Provide support, including procedural documentation and relevant reports● Set up new users' accounts and profiles and dealt with password issues● Respond within agreed time limits to within SLA; prioritised and managed many open cases at one time● Facilitate training to customers on the usage of software on a remote basis, conduct on-site training to customers relating to using of software and setting them up on the system● Demonstratable experience in SQL databases, utilise on daily basis to make any amendments to customer databases or investigating any problem encountered● Undertake tests on new releases of apps before releasing them to the public, ensure all bugs are raised and features are working correctly

Key Responsibilities:● Held accountability for all daily stock levels within the store, utilised forward planning skills to forecast future stock, demonstrated an awareness of stock levels and space constraints by mitigated any wastage by avoiding over ordering stock● Managed all transport, cleaning and repairs● Continuously monitoring of customer orders to ensure all equipment was maintained and orders delivered on time● Served as first point of contact for invoice queries and any other issues, followed up to ensure resolution

Key Responsibilities:● Demonstrated strong technical and hands on skills by making looms (electrical circuits) for the boats to be fitted by Engineers

Key Responsibilities:● Completed numerous key tasks, such as repairing building equipment and working with the machinery● Provided excellent customer service by communicating with them to take orders and resolve any enquires

Key Responsibilities:● Professionally served customers and provided expert advice on the stores products● Managed payment systems, taking cash and card payments and issued returns and refunds● Dealt with all customer enquiries and complaints in a calm and timely manner

Key Responsibilities:● Directly assisted with the success and profit of the business by engaging and serving customers in a friendly and welcoming manner● Promoted an environment of excellent customer service to create an unforgettable customer experience● Monitored the company’s stock management system to log, check, locate and move stock