Connor Aguilera Email & Phone Number

Mission Viejo, Ca, Us

Irvine, California, Us

Irvine, California, Us

-Founded and led the Executive Support function, streamlining IT support operations for global C-Suite executives, SVPs, VPs, administrative assistants, and legal teams.-Provided white-glove technical support for critical live events such as earnings calls, investor briefings, global meetings, and board meetings.-Managed MS Exchange administration and provided technical support for both Mac and Windows hardware and software.-Supported conference room AV solutions (Crestron, Zoom, Teams), including managing builds for new and existing office conference systems.-Implemented and supported JAMF for Mac and Windows management systems.-Increased my team’s overall NPS by 20% through improved support processes and team coordination.-Achieved a 100% Net Promoter Score (NPS) during tenure, leading the IT team in customer satisfaction.-Developed Standard Operating Procedures (SOPs) for over a dozen event types across eight global offices, ensuring consistent and efficient IT support.-Developed and executed a comprehensive onboarding SOP for C-Suite Executives, SVP’s and VP’s, facilitating seamless transitions for both external hires and internal promotions.

Irvine, California, Us

-Lead the Technical Support and Client Feedback Portion of the Client Experience team.-Gather all client feedback and synthesize it into prioritization tickets that result in direct changes to the platform. These include feature requests, bug fixes, and general improvements to the Invoy apps.-Founded this role and defined job scope, all metrics, SLA goals, and Standard Operating Procedures. This resulted in the technical support and client feedback operations to support over 3 times the amount of clients than previously possible.-Host User Studies to gather critical, clinical research data that shapes the newest chemistry batches for acetone detection. -Brainstorm ideas for client outreach to better understand the likes, dislikes, and expectations that clients have regarding our service. -Ensure all application and device issues reported by clients are documented, investigated, and resolved to meet SLA deadlines.-Work with clients to troubleshoot, triage, and permanently fix bugs, glitches, and hardware malfunctions of the Invoy app and device. -Assist the Software and Hardware development teams to determine feature priority of future app versions by spearheading initiatives to collate user feedback and provide the teams with insights to common issues that the users are facing.-Liaison with the Software and Hardware development teams to investigate the cause of bugs and problems our clients are experiencing with our custom software and work together to communicate and deploy a fix.-Present feature requests for the Invoy app and for the proprietary portals used at Invoy based on feedback gathered from the clients. -Worked with graphic and UX team to produce instructional videos to walk client’s through the program and present the information in a clear, conscise, and entertaining way.

Fremont, California, Us

- Act as the primary contact for all internal Uber ATG support requests. - Provide software and hardware service desk support for all Uber ATG and Jump Bike employees.- Triage, troubleshoot, and administer Apple, Linux, and Windows devices. - Image, Provision, and deploy all devices for new hires and current employees.- Provide network troubleshooting for network connectivity issues in the internal network.- Build custom configured desktops and laptops to provide the best environment for engineers to process large amounts of data.- Troubleshoot all AV requests to bring Conference Rooms and events online.-Work in Active Directory to ensure the organization of users' and permission groups are set correctly.-Work in Jira to address all tickets submitted to the IT queue.-Onboard and inform new Uber employees about their enterprise accounts and set them up with the necessary tools to begin working.-Work to keep integrity of sensitive information and ensure security of hardware containing confidential IP.

Cupertino, California, Us

Cupertino, California, Us

Cupertino, California, Us

San Francisco, Ca, Us

•Teach the design, implementation, evaluation, and testing of user interfaces on various devices to a class of 49 students•Explain modern User-centered Design Processes, tools, and frameworks•Emphasize practical user interface design principles and the best practices involving team design, development and evaluation of user intensive software projects

San Francisco, Ca, Us

•Managed and led 7 members of our front-end team for my computer science capstone course to design, develop, and deploy a business-class, ecological hazard reporting website•Advocated for, and employed, the use of User-centered Design, rapid prototyping, and iterative designs as well as agile project management practices•Conducted usability feedback sessions with our intended users to research different use cases

San Francisco, Ca, Us

•Reinforced the concepts that early computer science majors learn•Taught a class of 15 individuals crucial computer science principles•Broke down hard concepts into manageable and easy to learn sections that help enhance the students understanding of computer science and programming as a whole

San Francisco, Ca, Us

•Provided educational programs and paraprofessional counseling for a residence hall of 40 college students•Managed various administrative duties including maintenance requests, incident reports, and room transfers.•Advised residents on personal and academic issues•Trained new staff members

•Assisted the development and management team in creating a cohesive design language for Mopezi.com. •Created high fidelity mockups using Sketch in order to solve user persona's problems and communicate a better user experience for their new, social shopping site•Completed competitive analyses of other social shopping sites that allowed me to make more informed design decisions•My work and research helped the company make more appropriate design decisions moving forward after my departure. This led to a more streamlined desktop product

•Led the redesign of yourdoctorsnutra.com, an online pharmaceutical retail shop•Utilized User-centered design principles, low to high fidelity mockups, and creative problem-solving•Documented my changes and explained the design choices to the management team•Conducted a full audit of the old website to rank the significance and importance of each individual page

Yorba Linda, California, Us

•Inspected client's building for installation or repair of new or existing Fire Safety Equipment.•Worked with fire alarm systems to ensure the correct configuration of hardware

I made food for the cold line, ran and bussed tables, waited tables, expedited food and worked the register.