Connor Mcdowell Email & Phone Number

Hamilton, On, Ca

Supporting Digital Main Street's initiatives in Alberta, which help small businesses with digital adoption and access to business grants, including the Digital Economy Program and the Canada Digital Adoption Program.

- Managed and coached 2 Leads and 45 reports, overseeing an active pipeline of 1,000 businesses while maintaining a 4.8-star Google Review.- Achieved 100% of our annual goal through the development and implementation of new client training resources and e-commerce store-building timelines.- Produced over 30 public webinars on a variety of topics that included, e-commerce considerations, email marketing, content development, cybersecurity, and community engagement.- Liaised with program partners to support the team with marketing initiatives, thought leadership opportunities, and internal/external events to increase program sign-ups by 15% year over year.

- Engaged in high-quality written and verbal conversations with partners to identify and resolve challenges.- Supported over 30 commerce builders in leveraging Shopify to build online hundreds of stores for merchants. - Worked closely with the Public Partnerships project team and stakeholders to provide insights and collaborate on question periods, tutorials, and team presentations.

Remote

- Consistently achieved high QA scores by asking clarifying questions and showcasing my personality, allowing for empathy and better overall communication during interactions. - Engaged in personalized conversation with merchants through phone, emails, or 3 simultaneous chats while maintaining a high quality of verbal and written communication.- Collaborated with cross-functional teams across the organization to provide time-sensitive solutions to complex issues.- Demonstrated self-awareness in seeking and receiving feedback during 1:1's; self-motivated to take on additional responsibilities while setting and achieving goals.

- Conducted over 350 meetings with 100s of Toronto businesses to provide them with Digital Transformation plans and assisted with their implementation. This included E-Commerce solutions, creating a Google My Business account, digital marketing campaigns, and website audits. - Led planning and execution of workshops for hundreds of small businesses to support them with understanding SEO Basics, the Importance of having a Web Presence and How to Start with E-Commerce enabling owners to grow their small businesses. - Created digital assets for external and internal needs, including a Year in Review Video that has been viewed hundreds of times.

Mississauga

- Led the busiest shift from 6:00 am to 2:00 pm overseeing 5 baristas while consistently achieving the district drive-thru time goal in a high-volume store by working as a team to manage orders and customer needs.- Maintained Starbucks as the customer's third place by creating a welcoming, friendly, and safe atmosphere.- Trained 7+ baristas in beverage preparation, customer service, maintaining a clean station and processing transactions.- Assisted customers with queries and complaints both via telephone and in person.

- Photographed a variety of occasions including, Brock University Events, patrons at nightclubs, weddings and portraits. - Captured, edited, and catalogued all photographs.

Mississauga

- Trained and supervised 25 camp counsellors.-Responsible for maintaining appropriate staffing levels and ensuring the safety of 125 campers. - Dealt with personnel issues/concerns from parents in a professional and timely manner. - Prepared lesson plans and schedules for 10 weeks of summer camp.

Environmental Visual Communication

Bachelor'S Of Arts (Honours)