Connor Blakeway Email & Phone Number

Cape Town, Western Cape, South Africa

● Responsible for managing and supporting a portfolio of over 75.000+ customers within the Latin America Region. (Portuguese and Spanish)● Accountable for contacting and assisting High Value Customers throughout their journey and experience with the platform.● Implemented new ideas and tools within the team that increased the efficiency of delivery and support by 27%.● Responsible for the induction and supervision of new Portuguese employees.● Successfully maintained a 92% customer satisfaction rating.● Successfully achieved a 95% operational compliance rating throughout my career with the company.

Cape Town, Western Cape, South Africa

● Designed and coordinated the company's website and marketing materials which contributed to a 35% increase in customer engagement, as well as updating the Projects and Product availability regularly.● Successfully handled electrical merchandise and worked to promote the company's vision.● Identified and organized product coding to facilitate incoming orders, resulting in an increase of ROA by 15%.● Responsible for the packaging, labelling and shipping of products.● Participated in the Company's Expo with customer service and marketing.● Translated text documents and project reports for international customers (Portuguese to English and vice-versa).