Connor Boyd Email & Phone Number

Union City, Nj, Us

Union City, Nj, Us

New York/London/Belfast

 Dedicated account management for top tier clients of the Velocity product, specialized datacenter hosting offering high capacity raw market data access in key exchange locations and resilient connectivity to trade order routing venues for hedge funds and other investment management firms.  Responsible for scheduling all datacenter operations for North America. Managing a team of internal engineers and external contractors.  First point of escalation for change management, providing final approval, ensuring due care and diligence is applied throughout the implementation, internal verification and user acceptance communications.  Responsible for 2nd line support to direct market access and hosted server operations.  Responsible for tracking and scheduling of all product related customer requests, including ownership of technical communications with external vendors and exchanges, client invoicing, updating of monthly billing and exchange data reporting.

New York/Belfast

 Responsible for the build and release, functional QA and continuous integration validation of a java based web application, a SaaS multichannel marketing delivery and tracking tool.  Responsible for the solution architecture, deployment and ongoing support for this application, gaining exposure to MongoDB and RabbitMQ middleware in a distributed (AWS/Ubuntu) system.  Ownership of delivery and deployment operations for high profile web branding development for several Las Vegas casino resorts.  Provided onsite professional consultancy to a mid size financial services company, in New York, primarily to mitigate risk during a transition in management. This involved identifying operational weaknesses, documenting known points of failure and their established solutions, gathering comprehensive administrative access, demonstrating production support capabilities and drafting future business continuity policies. This also provided exposure to Salesforce, campaign analytics, PHP, Drupal, MySQL and tools such as Jenkins, Assembla and Browserstack

Greater New York City Area

Production Engineer, Managed Services – Superfeed (Nov 2011 - Jan2013)  Responsible for coordinating and implementing all production support and application change management tasks including daily operations and maintenance, capacity expansion, new feature rollout and incident management  Single point of contact for clients for ongoing customer technical services.  Co-ordination with Service Delivery and Architecture to ensure timely delivery of new features, customer onboarding issue resolution, monitoring and process improvement Onsite professional Market Data consultant with US investment banks. (2011)  Onsite consultancy with North American commercial banks to develop High availability Market Data ticker plants using Wombat/MAMA Technology. Quality Assurance within Client Delivery (Feb 2009 – Feb 2011)  Functionally tested new Feedhandler, XDP and TSX products  Identification and retesting of product issues  Maintenance of test environments  Developed test cases and automated test procedures  Established build and release processes for all Wombat Exchange Platform products, validating builds, ensuring all fixes and installation requirements were documented and delivered to the customer.  Provided support to counterparts in London and Paris and act as liaison between them and the development team in Belfast.  Provided second line support to on site colleagues. On-site Technical Consultant for Swiss Stock Exchange (May 2008 – Feb 2009)  Supported the completion and successful production launch of a new market data system  Investigated and implemented bug fixes in feed handler code.  Responsible for the regression test suite  Management of customer issues  Prepared user, troubleshooting and configuration documentation.

 Assisted students during lab sessions for a number of different subjects;  Invigilating and marking student exams and assignments.  Individual tutoring of students both in individual modules and on general computer science topics.  Leading ‘Back to Basics’ seminars for business students who are less familiar with programming concepts.

Provision of management information to aid the Bank’s debt recovery unit  Generating reports from ad-hoc enquiries; delivery of scheduled reports and management information  Face to face liaison with debt recovery agents and corresponding with debtors via email.

Clonskeagh, Dublin

 Worked independently and as part of a virtual team developing web based functional tools for global teams.  Designed and delivered a web-based service request module ahead of deadline and received an HP executive-award,.  Requirements gathering from the user community;  Provided user training sessions targeted at different audiences via webinar and conference call.  Provided technical support to managers as part of a two person team throughout a company wide fixed asset management data refresh

Beng Hons, Computer Science With Industrial Placement

Activities and Societies: Staff Student Consultative Committee representative Level 3 and Level 4

Education record