Connor Coil Email & Phone Number

Menifee, CA, US

United States

Foothill Ranch

• Accountable for underwriting mortgage loan application, maintained over 95% quality on files byassuring company, investor, & federal guidelines were being followed to mitigate company risk.
• Accurately analyzed 140 clients’ data monthly, such as credit, collateral, and ability to repay obligationsby utilizing spreadsheets and calculation tools such as Excel functions & formulas.
• Successfully collaborated with stakeholders such as Processing & Funding partners and third parties,resulting in a minimum of 7% more efficient turn-around time for each file.
• Utilized strong organization skills to properly structure packages to be sold to investors, resulting insaving from 3 up to 9 business days per month.

Foothill Ranch, California

• Assured customer success by providing roadmap for movement of the file from end to end, providing aclear vision of future product to the client and organizing documentation for submission to Underwriting.
• Balanced a pipeline of 80+ files with expectation of providing continuous customer service to maintaincommunication to client; managed priorities between customer satisfaction and needs of peers.
• Facilitated renegotiation of loans based on lending guidelines as liaison between the borrower, internaloperations, and third-party vendors in a paperless environment through verbal & written means.

Anaheim, California

• Communicated with senior executives to report on analyzed trends & provided feedback on policydecisions, resulting in 20% increase in customer satisfaction due to a more intuitive client-facing product.
• Reviewed borrower documentation for completion & accuracy while sustaining over 90% accuracy.
• Promoted to oversee Quality Control for a team of peers, saving time in client application reviews byreducing errors while increasing production by 33% before being submitted to Underwriting.

Irvine, California

• Proven ability to provide collaboration among a team, and manage training for over 10 new teammembers, promoting 30% in growth and 68% in customer success.
• Managed data by organizing borrower documentation, monitoring allowed transactions, and condensing information into packages to submit approved Reverse Mortgage claims to HUD.

Irvine, CA

Greater Los Angeles Area