Promoted within a year to a leadership-based position due to strong performance, qualifications, and organization-wide impact.Managed critical infrastructure of over 250 virtual machines across nine ESXi hosts, ensuring the successful operation for various internal teams and support teams.Utilized NinjaRMM to optimize system performance, reduce downtime, and improve the overall success of multiple local client organizations.Provided thorough technical support to Vermont-local organizations, communicating effectively to identify needs and ensure satisfaction among many clients.Developed strong delegation skills and fostered team relationships by assigning tasks across multiple team members, ensuring that productivity would be maximized within the team.

I organize and oversee the various projects that the IT Administration Intern team takes on. This involves teaching the team how to use our applications and services in hands-on studies and shadowing, instilling computer networking & automation knowledge.

Managed critical infrastructure of over 250 virtual machines across nine ESXi hosts, ensuring the successful operation for various internal teams and support teams.Utilized NinjaRMM to optimize system performance, reduce downtime, and improve the overall success of multiple local client organizations.Provided advanced technical support to Vermont-local organizations, communicating effectively to identify needs and ensure satisfaction among many clients.Identified, investigated, and patched an internal network vulnerability discovered through a traffic anomaly.

I was responsible for maintaining the computer systems and network equipment within the organization's main office from September 2021 to August 2022. I was also responsible for data backups to off-site network locations and USB storage. During my time working in this role, my key achievements were designing and implementing a plan to upgrade all current and future computer systems from Windows 7 Professional to Windows 10 Pro, as well as creating an encrypted data backup for the owner of the company to access from personal devices.