Into a new store with direct contact to Starbucks themselves, which has given me more experience in management than in my previous franchise store because I learnt how to connect better with a more corporate entity.District Manager recognized my potential within a few months and has discussed trying to get me on a fast track to become a manager.Have completed official courses for Health & Safety and First Aid.Store Manager cover – extra duties include banking, payroll.

I trained initially as a barista, I was proactive which then lead to me being offered a full time supervisor role.Was responsible for overseeing staff members on shifts. Attended to customers. Would open, close and run the store. When appointed to, I lead the team in busy and stressful periods to achieve maximum sales.

This job gave me a great initial understanding into customer interaction and making sales. Learnt how to up sell the Debenhams own Mastercard to customers to reach targets.I was the first point of contact the customers had, I had to sell the benefits and convince them to sign up.