Connor Holleb Email & Phone Number

Hilton Garden Inn & Residence Inn By Marriott - Lake Forest/Mettawa

-Support sales department leadership in optimizing revenue and bookings at two distinct properties.-Utilize industry tools including Hilton OnQ and R&I, Marriott FOSSE, and Salesforce/Delphi.-Correspond with prospects across all market segments and provide information on room blocks, rates, event space, catering, and promotions.-Handle all wedding bookings from inquiry through execution.-Create BEO's for meetings and coordinate with the Food & Beverage department to ensure success.-Process billing accurately and efficiently.-Prepare group resumes and maintain communication with all departments at two hotels regarding group and event needs.-Help facilitate the sales portions of weekly hotel leadership meetings.-Facilitate site tours.

-Lead a Housekeeping Department of 75+ employees in a luxury lifestyle hotel.-Maintain a positive and welcoming culture.-Assist in all aspects of the hiring process.-Schedule Shifts.-Manage payroll.-Assist with supply inventory, ordering, and accounting for the department.-Coordinate with other departments regarding both internal and external needs.-Handle internal and external issues and disputes as they arise.-Manager of the Quarter (Q4 2022) for performance in this role.

Chicago, Il

- Assist in leading a staff of 85 within the Housekeeping Department for a 4.5 star Luxury Lifestyle Hotel.- Coordinate the daily logisitcs of the Housekeeping Department, including room assignments, supply delivery, houseman & public area attendant dispatch.- Lead pre-shift meetings and inform Housekeeping staff of important tasks, projects, and events.- Identify priority rooms to be serviced (preassigned arrivals, VIP, digital check-in, early arrivals, service recoveries)- Coordinate with Front Office, Sales, and Engineering regarding rooms designated as VIP- Communicate with Front Office regarding room status and availability.- Manage Lost & Found inquiries, and coordinate with the Security Department to ensure proper delivery of items.- Assist management with scheduling, requests off, and payroll.- Provide input with management regarding policies, procedures, and disciplinary action.

Embassy Suites By Hilton - Chicago North Shore/Deerfield

- Supervise Front Desk operations during assigned shift to a consistently high standard- Remain knowledgeable of all current and future products, services, and policies, both at the Hotel and Corporate levels; pass along this knowledge to the entire Front Office team.- Be knowledgeable of any special events and VIP guests at the hotel, and inform front office team as appropriate.- Work with the Front Office Manager to continue coaching the Front Desk team on policies, procedures, and challenges; prepare and lead monthly staff meetings.- Resolve all guest inquiries and complaints in a timely manner.- Manage and resolve complaints escalated to the corporate level.- Process the submission of all Hilton Honors incentive points to be awarded to guests.

Embassy Suites By Hilton - Chicago North Shore/Deerfield

-Welcome and greet hotel guests and visitors-Check In and Check Out hotel guests-Make Reservations for future guests-Use OnQ, HotSOS, and Kipsu to perform assigned tasks-Enhance the guest experience by assisting with questions, concerns, and complaints.-Produce additional revenue by upselling guests to upgraded room types-Enroll guests in Hilton Honors-Answer phone calls from external sources as well as from hotel guestsPrepare and review daily reports-Manage overbook situations-Transport hotel guests via shuttle-Perform some billing duties

Northbrook, Il

Provide excellent customer service to all users of the NSYMCA facility, members and guests alike:- Welcome and greet patrons- Process memberships- Register classes & programs- Process payments- Look up transaction history, visit history, and other information- Use specialized computer system to accomplish above tasks- Answer telephone calls using multi-line phone system- Provide facility tours to prospective members- Problem solving in the event of unique situations arising- Enforce facility policies**Recipient of 2014 "Way Above And Beyond" Award for performance in this position**

Northbrook, Il

Provide a variety of support for the fundraising and marketing efforts of the NSYMCA including: - Creating, editing and publishing program guides, activity books, signage and other documents using Adobe Creative Suite and Microsoft Office. - Event planning and execution (holiday events, showcases, fundraisers). - Maintaining interactive multimedia advertising displays including smart boards and kiosks. - Performing database maintenance of donors, sponsors, and advertisers. - Payroll data entry.Recipient of the Exceptional Service and Dedication Award:Awarded for constant hard work and dedication in the performance of the job. Particularly for the substantial efforts preparing for the NSYMCA's major fundraising events.

Northbrook

Organized games and and other activities for children ages five to eight. Assisted with the improvisational performance camp and the visual arts camp. Supervised sign-in, sign-out, snacks and lunch activities.

High School

Undecided Major; Focus On Marketing/Public Relations