Connor Lyons Email & Phone Number

Las Vegas, Nevada, United States

• Assigned ownership of specific store departments, effectively managing multiple customer service and operational responsibilities to enhance overall store performance
• Awarded Associate of the Month (April 2024) by store leadership for first full month of employment

Las Vegas, Nevada, United States

• Directed a team of over 45 direct reports for outbound pick department; increased pick department’s rate by 25% in three months through consistent coaching of 20 new hires
• Implemented departmental process improvement projects and initiatives as site pick subject matter expert, leading site-wide pick rates to increase by 20% and overall customer shipment misses for site to decrease by.
• Onboarded and trained incoming Operations and Area Managers to understand outbound departments, to execute managerial tasks, and to effectively plan shift capacity
• Developed one Process Assistant and two Process Guides to effectively run pick department, analyze shift dynamics, and complete coaching and audit tasks
• Oversaw and guided high performing, minimal customer shipment miss shifts as primary outbound point of contact when Operations Manager was not present
• Pioneered site-wide safety projects leading to a 70% reduction in forklift-related injuries

Las Vegas, Nevada, United States

• Managed a team of over 75 direct reports for outbound pick department to achieve operational goals, consistently exceeding 100% to operating plan
• Developed the team to become top performing pick department shift on site by analyzing department metrics, identifying process barriers, enacting process improvements, and coaching struggling performers, which assisted.
• Actively monitored department during shift to ensure safety, quality, and productivity goals and metrics were reached
• Created, strategized, and executed department labor planning as well as overall shift capacity planning to guarantee scheduled delivery of customer fulfillment and volume goals
• Attained and maintained top Safety Leadership Index (6%) and Leadership Behavioral Index (4.9) ratings at site and within overall region
• Mentored peer Area Manager with low SLI scores to help improve the safety culture for their department and shift; after mentorship, their SLI score increased by 11%

San Bernardino, California, United States

• Assigned to pick department to fulfill customer shipments during peak retail season
• Consistent daily top performer at site

Los Angeles, California, United States

• Learning assistant for Philosophy 31 – Logic, First Course for Professor Steven Levy
• Held weekly office hours to teach and reinforce course material discussed in lecture to as many as twenty students
• Proctored exams

Los Angeles, California, United States

• Provided legal information to educate self-representing litigants on their legal options and potential outcomes to feel confident to navigate the legal and court system
• Improved personal proficiency with the family law process and significantly increased the number of clients helped on a daily basis
• Assisted family law attorneys and paralegals with legal workshops
• Delegated cases and assignments to other interns

Ontario, California

• Strong customer service skills both in person and over the phone
• Successfully assisted customers with product selections
• Voted Icon of the Month (July 2016) from management and peers during first month of employment
• Cashier duties included handling cash, balance register, apply discounts
• Shipping and receiving of new merchandise; stock and replenish sales floor
• Provided peer training on key store processes

Ontario, California

• Strong customer service skills both in person and over the phone
• Successfully assisted customers with product selections
• Voted Icon of the Month (July 2016) from management and peers during first month of employment
• Cashier duties included handling cash, balance register, apply discounts
• Shipping and receiving of new merchandise; stock and replenish sales floor
• Provided peer training on key store processes

Cabazon, California

• Worked in shipping and receiving processing apparel and footwear in one of Nike’s highest sales volume factory stores
• Provided peer training on shipping and receiving processes
• Assisted customers on sales floor when needed

Master Of Business Analytics

Bachelor'S Degree, Political Science And Government, 3.715 Gpa

Activities and Societies: UCLA Pre-Law Society