Connor Lyons Email & Phone Number

United States

Las Vegas, Nevada, United States

• Assigned ownership of specific store departments, effectively managing multiple customer service and operational responsibilities to enhance overall store performance• Awarded Associate of the Month (April 2024) by store leadership for first full month of employment

Las Vegas, Nevada, United States

• Directed a team of over 45 direct reports for outbound pick department; increased pick department’s rate by 25% in three months through consistent coaching of 20 new hires• Implemented departmental process improvement projects and initiatives as site pick subject matter expert, leading site-wide pick rates to increase by 20% and overall customer shipment misses for site to decrease by 10%; pick process path consolidation project rolled out regionally as best practice• Onboarded and trained incoming Operations and Area Managers to understand outbound departments, to execute managerial tasks, and to effectively plan shift capacity• Developed one Process Assistant and two Process Guides to effectively run pick department, analyze shift dynamics, and complete coaching and audit tasks• Oversaw and guided high performing, minimal customer shipment miss shifts as primary outbound point of contact when Operations Manager was not present• Pioneered site-wide safety projects leading to a 70% reduction in forklift-related injuries• Maintained strong Safety Leadership Index (6%) and Leadership Behavioral Index (4.7) ratings with brand new team of associates

Las Vegas, Nevada, United States

• Managed a team of over 75 direct reports for outbound pick department to achieve operational goals, consistently exceeding 100% to operating plan• Developed the team to become top performing pick department shift on site by analyzing department metrics, identifying process barriers, enacting process improvements, and coaching struggling performers, which assisted in both the pick department’s 30% increase in UPH and the shift’s 40% increase in TPH• Actively monitored department during shift to ensure safety, quality, and productivity goals and metrics were reached• Created, strategized, and executed department labor planning as well as overall shift capacity planning to guarantee scheduled delivery of customer fulfillment and volume goals• Attained and maintained top Safety Leadership Index (6%) and Leadership Behavioral Index (4.9) ratings at site and within overall region• Mentored peer Area Manager with low SLI scores to help improve the safety culture for their department and shift; after mentorship, their SLI score increased by 11%• Partnered and built strong relationships with key members of support departments at site including HR, Learning, Safety, IT, and Loss Prevention to realize common objectives

San Bernardino, California, United States

• Assigned to pick department to fulfill customer shipments during peak retail season• Consistent daily top performer at site

Los Angeles, California, United States

• Learning assistant for Philosophy 31 – Logic, First Course for Professor Steven Levy• Held weekly office hours to teach and reinforce course material discussed in lecture to as many as twenty students• Proctored exams

Los Angeles, California, United States

• Provided legal information to educate self-representing litigants on their legal options and potential outcomes to feel confident to navigate the legal and court system• Improved personal proficiency with the family law process and significantly increased the number of clients helped on a daily basis• Assisted family law attorneys and paralegals with legal workshops• Delegated cases and assignments to other interns

Ontario, California

• Strong customer service skills both in person and over the phone• Successfully assisted customers with product selections• Voted Icon of the Month (July 2016) from management and peers during first month of employment• Cashier duties included handling cash, balance register, apply discounts• Shipping and receiving of new merchandise; stock and replenish sales floor• Provided peer training on key store processes

Ontario, California

• Strong customer service skills both in person and over the phone• Successfully assisted customers with product selections• Voted Icon of the Month (July 2016) from management and peers during first month of employment• Cashier duties included handling cash, balance register, apply discounts• Shipping and receiving of new merchandise; stock and replenish sales floor• Provided peer training on key store processes

Cabazon, California

• Worked in shipping and receiving processing apparel and footwear in one of Nike’s highest sales volume factory stores• Provided peer training on shipping and receiving processes• Assisted customers on sales floor when needed

Master Of Business Analytics

Bachelor'S Degree, Political Science And Government, 3.715 Gpa

Activities and Societies: UCLA Pre-Law Society