Connor Reilly Email & Phone Number

-Accepted into the AmerisourceBergen Leadership Development Rotational Program (LDRP). Membership consists of 12-month rotations across a number of business units within AB along with various trainings aimed at developing leadership skills-Initial placement was within Strategic Global Sourcing (SGS) Finance-Primary responsibilities centered around analysis.

-Member of the Enterprise Data & Analytics team where I was responsible for the modeling, development, and maintenance of enterprise dashboards used across the organization-Worked in collaboration with stakeholders across Operations and IT to develop new reporting -Extensive use and mastery of both SQL and Microsoft PowerBI-Presented to audiences of.

King Of Prussia, PA, US

• Received promotion and updated responsibilities from previous role on the business support team after less than 2 years at the company.
• Updated responsibilities included: increased focus on enterprise reporting using Tableau, project work specific to company wide initiatives, and membership on team dedicated to improving IT Service Management practices.
• Reporting role required daily extracts, cleanup, and manipulation of raw data in order to provide management with meaningful analysis used to determine business strategy.
• Project work since promotion included: implementation of customer transactional surveys, service desk migration, and development of SLA measurements in conjunction with management goal setting initiative.
• Worked with external vendors and consultants on a daily basis in order to complete SOW work.

King Of Prussia, PA, US

• Provided department operations reports for upper management using Microsoft Excel, PowerPoint, and Tableau.
• Dashboard creation and maintenance utilizing data pulled from the company’s client facing service desk tool, JIRA. Dashboards were utilized throughout the organization to manage ticket inventory, gauge overall client.
• Took initiative and implemented solutions to ineffective processes within support organization. For example, enabled automated customer open issue reports to be distributed via our service desk tool on a weekly basis..
• Provided first level business and technical support as part of the client success team with daily exposure to the healthcare, population health management, EMR, and SaaS industries.

Chicago, Illinois, US

• Set up accounts on the Company’s proprietary document management, composition and/or print workflow systems.
• Provide day to day support of the systems for the customer and answer questions or assist in resolving data and formatting issues, provide recommendations on new/unique situations pertaining to styles or data, and.
• Worked onsite with client in order to implement proprietary software system and provide desk side support.
• Troubleshoot client issues with the systems and work to resolve functionality related issues and escalate technical issues to the appropriate response teams.

Master Of Business Administration - Mba, Business Administration And Management, Business Analytics

Bachelor’S Degree, Marketing