Connor Lafata Email & Phone Number

Boston, Massachusetts, United States

Boston, Massachusetts, United States

Deliver professional and efficient support to SmartLabs member companies handling issues from ticket creation to resolution, for SmartLab's more than 1k member employees on the East coast.Work cross-functionally with internal and external partners to investigate and resolve networking, A/V and other IT related issues.Develop tailored solutions for network access and security depending on member company needs.Act as project lead on key initiatives to build out new network… Show more Deliver professional and efficient support to SmartLabs member companies handling issues from ticket creation to resolution, for SmartLab's more than 1k member employees on the East coast.Work cross-functionally with internal and external partners to investigate and resolve networking, A/V and other IT related issues.Develop tailored solutions for network access and security depending on member company needs.Act as project lead on key initiatives to build out new network infrastructure and upgrade existing infrastructure.Key experience: Cisco Meraki, Extreme Networks, NIST CSF, cGMP Show less

Lynnfield, Ma

- Diagnosed and resolved hardware and software issues for customers, providing expert technical support for Apple products.- Collaborated with Apple Store team members and worked closely with Apple's support and engineeringteams to address complex technical issues.- Interacted with customers in a friendly and professional manner consistent with Apple’s standards, ensuring a positive customer service experience during every session.- Mentored and guided team members… Show more - Diagnosed and resolved hardware and software issues for customers, providing expert technical support for Apple products.- Collaborated with Apple Store team members and worked closely with Apple's support and engineeringteams to address complex technical issues.- Interacted with customers in a friendly and professional manner consistent with Apple’s standards, ensuring a positive customer service experience during every session.- Mentored and guided team members of all knowledge levels, furthering their professional developmentwhile keeping myself up to date on the latest Apple technologies and repairs. Show less

Beverly, Ma

- Managed annual provisioning and deployment of MacBooks for students and staff by utilizing Jamf Pro.- Trained and mentored student interns in tech and customer support skills using structured lessons, resulting in many students successfully obtaining Apple Macintosh Technician certifications.- Provide friendly support for as well as diagnose and repair student and teacher MacBooks.- Completed regular maintenance and upgrades to software programs and network… Show more - Managed annual provisioning and deployment of MacBooks for students and staff by utilizing Jamf Pro.- Trained and mentored student interns in tech and customer support skills using structured lessons, resulting in many students successfully obtaining Apple Macintosh Technician certifications.- Provide friendly support for as well as diagnose and repair student and teacher MacBooks.- Completed regular maintenance and upgrades to software programs and network infrastructure, ensuring a secure environment with minimal downtime Show less

Peabody, Ma

Peabody, Ma

Used customer service and interpersonal savvy to create excitement around Apple products and services, providing solutions and getting products into hands while delivering Apple’s world-class experience.

Assisted customers with finding the right product for their needs, in a fast and friendly manner.

Provide friendly and helpful customer service to teachers and students who encounter any problems, software or hardware related, with their Mac or PC computers.

Prepared MacBooks for use by students and staff in a technology-forward learning environment, provisioning devices and providing ongoing technical support throughout the lifetime of the program

Keep up the appearance and functionality of various pro shop related areas, such as the golf cart storage barn, gathering area outside the pro shop, driving range, and parking lot.Interact with all golfers, create a relationship with them and care for anything they need or requests they have.

Bachelor Of Science - Bs, Business Administration, Operations And Decision Sciences

Honors - cum laude

Education record

Served on school's 'Site Council'​, meeting with school leaders and providing guidance and opinions from a student's perspective.

Education record