- Directed all operational aspects for a behavioral health group, including process optimization and scaling for future growth.- Implemented new operational processes to support organizational expansion and funding initiatives.- Built and leveraged industry contacts to enhance payer growth and relationships.

- Led the overhaul of the operations model, focusing on payer and revenue cycle management (RCM) improvements.- Managed the re-platforming of electronic medical records (EMR) systems, including Canvas and Candid.- Prepared the operations team for handling significant regional and national payer agreements.

- Designed and implemented operational frameworks for key activities including clinician recruiting, quality management, and revenue cycle management.- Negotiated and secured national fee-for-service (FFS) contracts, expanding service availability to 212 million Americans.

- Secured and operationalized delegated agreements with major payors, including infrastructure development.- Established scalable operations based on core customer and therapist needs.- Implemented satisfaction measures to ensure high-quality service delivery and compliance.

- Secured and operationalized delegated agreements with major payors, including infrastructure development.- Established scalable operations based on core customer and therapist needs.- Implemented satisfaction measures to ensure high-quality service delivery and compliance.

- Managed payout tracking for clinicians, QA measures, and HIPAA policy implementation.- Coordinated onboarding and training for healthcare providers using SaaS platforms.- Addressed escalated provider and patient concerns and facilitated payer relations

- Consulted with healthtech startups and private practices to develop best practices for practice management and operational processes.- Advised on revenue cycle management, market analysis, and staffing models.

• Assessed the viability of various lines of business• Built staffing models to aid in building robust pro-forma• Advised on matters pertaining to creating a strong Employer Value Proposition• Advised on methods for successfully building and scaling a support team

- Communicated with providers and clients to offer guidance and operational recommendations.- Led the implementation of enterprise client solutions and collaborated on service level agreements (SLAs).- Provided detailed explanations of complex medical claims to support client relations.

- Worked with clients to develop best practices for practice management, product operationalization, and billing processes.- Assisted in recruitment processes and product development lifecycle.

•Headed a pilot project aimed at creating real-time feedback loops with providers, payers, the customer, and the pharmacy•Improved total turnaround time, from receipt to checkout, for all clients participating in the project•Increase and improve communication between Capsule and the provider offices•Tracked learnings and recorded daily metrics to find useful trends and information for scaling the project•Collaborated with the Head of Product to brainstorm and implement new SOP’s, SLA’s, and systems to achieve greater efficiency thereby adding value•Reported daily metrics on the internal performance of high volume accounts to the company leadership team•Problem solved to correct breakdowns where metrics showed project performance not meeting target goals•Used knowledge of practice & provider relations management to provide unique viewpoint while forming best practices and subsequently molding SLA’s & SOP’s to fit within these constraints•Assisted the COO & Business Development team in making introductions and networking in the NYC healthcare market

- Led operational teams and optimized performance metrics for the ZocDoc SaaS platform, increasing new client registration.- Recruited top-tier interns and implemented risk mitigation strategies for client systems.

•Worked closely with patients and managed care to ensure the highest quality of medical care•Provided clear and effective communication with patients by phone and in person•Managed ZocDoc appointments and coordinating them with in-house EMR software•Processed insurance claims, referrals, and eligibility•Managed the accounts receivable department and office inventory/ supply orders

•Performed office management & administrative duties including monitoring/ responding to emails, scheduling and database management.•Conducted participant recruitment, managed follow-up phone calls and emails; performed filing and reception.•Assisted with nine NIH funded (R01) clinical trials examining the use of Truvada® as a pre-exposure prophylactic medication.•Conducted [clinician supervised] informational interviews.•Obtained experience in conducting qualitative research through semi-structured interviews with clients.•Screened potential clients while maintaining confidentiality.

•Designed and executed two scientific research projects involving collaborative work with an interdisciplinary team of research scientists•Provided scientific writing to report results•Analyzed a variety of statistical, acoustic, and geographic data using Jump, MS Excel, Sound Wave, ArcGIS•Coordinated meetings and schedules with colleagues to collaborate on a variety of projects

Educated clients on options for pet care, treatment and financial concernsPerformed numerous administrative duties for attending doctors including schedule maintenance and preparing service estimates for clientsEmployed strong multi-tasking skills to perform in fast-pace, high-pressure emergency and critical care situationsProvided general patient care, prepared tissue samples for pathology, running blood/serology analyses