- Liaison between the Business and Customers in the collection of outstanding debts.- Focusing on keeping the Businesses personal and compassionate ideals in working towards the recovery of payments missed.- Ensuring success and changing outlooks towards customers futures.- Apt in Negotiation and Persuasion, whilst remaining Compassionate and Brazenly Confident.

• Handled customer call queries regarding accounts for Scottish Power, which I was assigned to High risk and advanced billing cases• Dealt with Direct Debit customers including taking payments securely in large amounts of money from £800 to £12,000.• Coordinated calls with gas engineers regarding metering at residences• Resolved issues customers had to the highest standard and communicated effectively to upgrading existing meters for electric vehicles, upgrading contracts and upselling available offers from Scottish Power, removing potential hazards from meter gas and electric lines and hardship calls for those in debt• Achieved highest number of smart meter conversions across the entire Northeast for the month of April 2021• Maintained collaboration with colleagues and good timekeeping across all assigned work through the use of agile project management

• Guided a small team of 10-15 people at a busy restaurant, ensuring an excellent standard of service to guests• Managed stock-taking for orders with suppliers, interviewed potential new hires, greeted customers, worked behind the bar for drinks, and resolved issues with broken mechanical machinery located within the premises• Showed positive attitude representing my colleagues, leaders, and company in the best way possible to improve customer experience and loyalty

• Trained staff to achieve the standard required for customer service including greeting customers, handling orders and payments, serving at the bar and food, taking stocks and managing inventory, and closing the till at the EOD• Demonstrated active listening in taking orders, ensuring correct items are given to customers and dietary requests are considered• Maintained cleanliness of the restaurant for health & safety and for the satisfaction of customers