Connor Mcmullan Email & Phone Number

West Hartford, Ct, Us

Manage and direct the activities of seven direct reports in order to deliver outstanding customer service, sales support and product development for North and South America in our optical and high energy radiation detection and confocal microscopy division.- As of March 2015 directed 150 microscopy system installations all of which have achieved sign off acceptance by the customer.- Directly responsible for all support issues from large high energy radiation detection OEM customers. - Promoted strong brand loyalty and excellent industry reputation by delivering outstanding customer support as demonstrated by continued strong sales in a tight-knit, word-of-mouth client base. - Managed team expansion from two people to seven and directed the training regime undertaken by new starts. - Directly responsible for technical support training of eight new channel partners in the Americas.

Belfast, United Kingdom

Provided training, installation and technical support to physical sciences and biological research institutions and universities that use Andor’s products. Advised on experimental setup and provided engineering feedback to Andor’s system designers and sales engineers.- Successfully installed 50 microscopy systems achieving sign off acceptance by the customer on 100% delivery.- Became the expert in the team with the Andor laser combiner and trained engineers and channel partners how to trouble shoot combiner.- Ranked ‘High contributor’ on quarterly and annual performance reviews.

Pgdip, Medical And Radiation Physics

Bsc, Physics And Astrophysics