-Designed queries and scripts in SQL and MUMPS to solve challenges for customers such as importing patient records and documents from 3rd-party systems-Solutioned the migration of a customer’s patient data warehouse source-of-truth into Epic, leveraging custom RESTful Epic FHIR APIs, HL7 data pipelines, and workqueue validation rules-Programmed automated searches to identify version-specific configuration and data integrity issues across the entire customer base-Debugged end-user/QA reported issues, identifying root causes and partner with cross-team stakeholders to develop and push out fixes in a timely manner-Spearheaded a cross-team escalated implementation of an automated process to release over 5 health records daily per health system, resulting in savings of over 3 hours of manual processing time per week and adoption by 5+ health systems within the first quarter.-Maintained high customer satisfaction across 5+ health systems by managing a workload of 50+ concurrent service tickets through strong problem-solving, communication, and prioritization skills, coupled with deep technical knowledge.-Designed a MUMPS data extraction tool to collect and aggregate metadata of 300,000+ documents, supporting the conversion of a customer’s documents from a legacy system-Developed a company-wide standard for release note review, reducing revisions on 15+ release notes for the Identity team in the first month-Led mentorship and new-hire education programs for the HIM application, managing a team of over 30 mentors and 10 teachers.