Connor Graham Email & Phone Number

Arlington, Va, Us

Chicago, Il, Us

Working on data integration and revenue automation

• Maximized team performance at major competitions through the use of periodized training plans• Fostered and encouraged a positive team culture through team and boathouse events• Enabled improved individual performance by identifying measurable changes to reach set goals• Reinforced a consistent line of communication between coach and team leadership to identify goals and standards for the team

Chevy Chase, Md, Us

As a Software Analyst I have worked on multiple projects ranging across different customer platforms such as voice, mobile and desktop for both external customer and internal customer. While in this role I have had experience in the following areas• Developed business requirements and test plans for new functionality on the customer sales site.• Resolved Critical and High priority bugs that occurred in the production environment to ensure minimal down time and disruption to the customer journey.• Enhanced team communication between analyst and developers in peer reviews and daily stand ups for better collaboration.• Drove cross team projects to build new functionality for our agent sales application to deliver efficiency improvements to bring call handling time down several seconds.• Developed SQL Queries and Excel worksheets to breakdown Sales IT data for reports to Upper and C-suite management.• Demystified business rules and procedures to legal counsel in court cases and for legal compliance reviews.• Spearheaded the removal of impediments as scrum master following agile processes and procedures• Developed and executing test plans within an agile team and outside of the agile team working within different methodologies such as waterfall, agile, scaled agile and kanban• Established smoke tests processes and execution with the use of Selenium• Wrote stories and functional requirements for developers and logging defects using JIRA and Azure DevOps.• Led and Supported IT Releases and reported fallout from release implementation • Triaged issues and report business impact and risk to upper management• Developed SQL Queries to break down data and provide quality reporting to our corporate compliance team• Assisted with regulatory and compliance review of our IT Systems• Lead cross departmental projects to deliver high value functionality to our business stakeholders

Chevy Chase, Md, Us

While in the Product Owner Role I was tasked with improving the internal customer experience in the claims department. Under this role I accomplished the following.• Operated within a scaled Agile framework to meet project deadlines and add value incrementally for the online claims management platform• Collaborated with the Product Manager to delivered priority items for improved functionality in our claims application• Led weekly meetings with the management team for progress reports and planning discussionsCollaborated with business shareholders to draw out business requirements for enhanced usability • Delivered a new database design to the claims department for improved reporting speed and accuracy, shortening a two day process to minutes.• Had monthly 1-1s with the director for coaching and progress reports.• Moderated the communication pipeline between the analyst and developers working on the project to discuss progress and address roadblocks within the project to reduce churn.• Debriefed weekly with the management team on project progress and to discuss project priorities.• Identified business requirements from business stakeholders to assist in designing structured acceptance criteria.

Fairfax, Va, Us

Fairfax, Va, Us

I educate and help train individuals and introduce them to the sport of rowing. I primarily work with individuals to improve their sculling technique. I work with classes and individuals who have never experienced rowing to experienced rowers in courses through individual one on one lessons and group lessons. Age ranges vary from 13-60+. Through my courses I teach the basics of sculling such as,Proper technique - I take and review video and demonstrations of proper technique to help individuals prevent injury and keep students safe on the water.Terminology - I walk through the directions and calls that are commonly heard on the waterSafety procedures - Proper handling of the boat, Launching and docking steps, equipment walk through, and administrating flip tests Classes range from 1-12 students.

As a Resident Adviser I am tasked with networking, administrating, and planning programs for the residence hall I currently live in.I have been networking with all the freshmen students so that they know someone that they can come to if they are having trouble in school work or have incidences that need to be reported. Along with my own networking I challenge my residents to network with each other and because of our staffs early work during the start of move in we have several groups of people who are good friends.Administrative duties include the documenting of Alcohol incidents in the hall, performing health and safeties, performing lock outs, serving on-call and opening and closing of the hall. I have been personally awoken a few times during the middle of the night to deal with issues.Senior year I was involved in the hiring process of several individuals for the RA position. Through interviews and giving personnel recommendations for future HRC staff members I was able to select people who exemplified the HRC mission and who were truly interested in helping and developing fellow students. As an RA I have had my hand in the setting up and planning of several programs throughout the school year. These programs ranged from quick little get together to watch a movie, building wide programs that included dinner, and to area wide programs that included several of the residence halls.

As a Strategic Business Analyst in my service marketing specialization I worked on a team with fellow students to help improve FedEx's delivery process.I worked on with the team to develop documents explaining the service delivery process from the customers point of view. We did this by blue printing the process through the use of swim-lanes and customer personas of current and future FedEx users.We met on site with FedEx project managers and discussed current processes and ideas currently being used and got hands on usage of products and explained business processI assisted in the creation of providing recommendations to provide superior service for FedEx customers, optimize the process of package collections, and minimize the risk of service failureThe final deliverable for the project was a presentation of our findings to key decision makers. The presentation included information about their current processes and recommendations moving forward to improve their service delivery from a customer first perspective.

Tuscaloosa, Alabama, Us

As a Development Lead in the Capstone I worked on a team to help improve the user interface for the CCS for their financial reporting software. Using an Agile methodology we had a total 4 three week sprints. This was a continuation project that was not completed the previous year’s team. As an upper clansman in the program I helped mentor and coach new Capstone students on client communication and how to ask client questions for getting project requirements. As a result, we were able to get better client communication about expectations and project requirements. Working with the Project Manager and Client Sponsor I assisted with the team on setting up an oracle instance on a back-end server to be used for testing. Previous teams could not install the instance correctly and with the back-end server up and running it helped reduce the overhead time for development and testing for our project.Working with the development team I worked to structure SQL statements that pulled from the client's test database and then tested on the client’s end production environment.

Tuscaloosa, Al, Us

As a member of the AFFLINK Capstone team I was tasked with the construction of the database and insure that all computers and servers being used were working and secure. We used an Agile Methodology using database first in our implementation of the program.I researched how to setup database and test servers for the use in the development of AFFLINK’s New Latitudes Incentive Program application. Working with fellow team mates we were tasked with developing an application that would assist with the documentation and updating of points given from AFFLINK suppliers to their members.My personal contributions within the Agile Project included being the Database Administrator and Tech Lead along with helping with development of the program. Along with that I worked with my team in presenting during our weekly client meetings with our project sponsor, helping the test lead by working through the program on the test server and prepared the application for hand off at the end of project closeout.Tools/Skills I gained experience in as a result of this project wereC#HTML and JavaScript FormattingTSQL statementsClient CommunicationServer SetupProject Testing

Minneapolis, Mn, Us

While working for Target I started out as a cashier and my managers or GSTLs (Guest Service Team Leaders) saw I had a passion to serve and to learn. With my own persistence to get trained in different areas to better serve the store, the GSTLs sent me to get trained in areas where they required the most help. As a result of that, besides being a cashier I have been trained in the following departments Electronics Team Member, Pharmacy Cashier, Sales Floor Team member, Guest Service Team Member, Photo Lab Team Member, Cart Attendant, I was also made a team trainer within my first 90 days. I was offered the position of an assistant manager or GSA (Guest Service Assistant) but due to being in school I was unavailable to take that position because it was full time.In all my roles I learned about the importance of learning superb guest service and living out the Target store culture of Fast, Fun, & Friendly.

Tuscaloosa, Al, Us

During my time as a freshman adviser I had planned different community events for my hall, I advertised events around campus and helped with conflict resolution.As a Freshmen Adviser I spent a lot of time with my residents more than the RA's so I would know about problems that people may not have felt comfortable going to the RA for. I was able to bridge a gap between the RAs and the residents to provide a better living communityI helped with planning of small events on my hall of 100 plus students, I also was very active in my goal of meeting and talking with my residents at least once a week. I made these meeting to be a very low key and made sure they felt comfortable to talk to me. I set up my bill board to promote in hall and on campus events this was my way to connect people with resources if I wasn't able to catch them during the week they would at least know about different events the university was putting on.

As a rowing intern I helped with long term Junior athlete development by helping with the set up and operation of Learn to Row camps that provided high school and middle school students the opportunity to learn about the sport of rowing.I was tasked with leading on land and on water practices. On land practices I was in charge of setting up the exercise of that day and making sure that everyone was hitting their target split for that workout. To provide encouragement and support for those who did not reach their goals on that particular day.Charged with being the Dock Master for the day I had to manage to directing 8-12 boats to get onto and off the dock safely and efficiently.