Connor S. Email & Phone Number

Edinburgh, GB

Edinburgh, Scotland, United Kingdom

Dundee, Scotland, United Kingdom

• As a part of the Ethical Hacking team at the Cyber and Fraud Centre - Scotland, I performed vulnerability assessments and facilitated cyber security workshops for SMBs & charities all across Scotland.

United Kingdom

• As a Support Associate, I demonstrated my ability to perform well consistently, take on more advanced requests, cross over to other support department(s) when necessary, file bug reports & feature requests using.

• Every day, the Watchtower team researches data breaches involving the leakage of password data.
• When a data breach is sourced and confirmed, it is our responsibility to add it to 1Password's Watchtower database.
• Then, the information about these breaches is utilized to alert everyday customers about the incident. This allows them to easily generate, set, and save a new password, all using 1Password.

United States

• After the first few months at 1Password, I began to specialize & joined the Customer Security team.
• As a part of the team, I am responsible for responding to customers who have inquiries concerning the security of their account and/or 1Password as a whole.

United States

• Learned the basics of Cerb, the ticketing software 1Password uses to provide customer support.
• Received feedback on my initial replies as training, applying it to make them consistently better.
• Adapted my in-person customer service style to written form.
• Began to integrate with 1Password's company culture, learnt the basics of Slack as a first-time remote worker, and got to know my coworkers.

Houston, Texas

• Transitioned from a small, low revenue band location to one of the top two-hundred stores in the organization
• Underwent a department change, applying my previous knowledge of Smart Home products with newfound knowledge gained from additional training sessions, coachings, and customer interactions
• Subsequently went through an internal restructure, which combined the once-separate Smart Home, Mobile, and Digital Imaging departments
• Learned the ins and outs of the newly integrated departments, primarily concentrating my efforts on the Mobile section of products
• Effectively implemented services such as the Total Tech Support plan into everyday sales interactions in order to achieve monthly sales targets

Kohler, Wisconsin

• Learned the basics of selling through a combination of online training, coaching, and firsthand on-the-floor experience
• Demonstrated products to customers, explaining features in an easily understandable manner
• Gained a better understanding of various computing brands and their products, including Apple, Dell, HP, Lenovo, and Microsoft
• Worked alongside coworkers and leaders to better explain and sell accessories, protection plans (including AppleCare and Geek Squad Protection), and branded payments to customers
• Cross-sold in the gaming, smart home, and home theatre departments