Connor Bean Email & Phone Number

Portland, Me, Us

As the leader of the Customer Success team at Fellow Health, my unwavering commitment lies in the creation of exceptional customer experiences. I'm dedicated to not only meeting but exceeding customer expectations by consistently delivering value and satisfaction.By expanding our team's capabilities and capacity, we've achieved a best-in-class standard for customer service. This involved recruiting, nurturing, and empowering top talent within the organization as well as implementing tools to drive efficiency without sacrificing customer satisfaction.One of my key focuses has been on devising and implementing customer-centric strategies that have proven instrumental in driving revenue growth. By placing the customer at the heart of our decision-making processes, we've not only retained and nurtured our existing customer base but also cultivated new relationships, turning first-time customers into loyal advocates.

- Scaling our Customer Support efforts to effectively manage our fast growth while maintaining best in class service- Recruiting, onboarding, training, and leveling up our customer support team to directly and positively impact our customers- Building lasting relationships to turn customers into repeat customers and grow our B2B NPS score to reflect our best-in-class service

Minneapolis, Minnesota, United States

Helping Fellow customers on their fertility journey

Glasgow, United Kingdom

Developed a project brief to attach to a funding applicationResearched best practices for active travel hubs in a Scottish context

Edinburgh, United Kingdom

Qualitative and Quantitative analysis of Scottish Local Authority active travel strategiesResearched the implications of the National Transport Strategy in the context of active travel

Glasgow, United Kingdom

First line customer support: Utilizing Front, Iterable, and social media to problem solve for and empower our 1.5 million members to find affordable flights so they can travel the worldProject Management: Head of the Chargeback (dispute) teamProject Management: Implementing a new bug reporting process that hascross-departmental use. Required timeline creation, collating feedback, testingout possible solutions, implementation of new process, training on the new processand updating our internal knowledge base of the process for future hires

Prague, The Capital, Czech Republic

Providing transparent and effective technical customer support for Avocode customersResponding to product and service queries from potential customersUtilizing Intercom, ZenDesk, Mixpanel, and Github to respond to, report on, and track customer queries

Greater Minneapolis-St. Paul Area

Systems conversion and implementation across all clients. Project management of onboarding a client with one hundred local sites and six various email templates.QA/Application testing during client implementation and ongoing maintenance.Weekly data processing for various clientsProblem solving and analysis of application errors.

Greater Minneapolis-St. Paul Area

• Customer Service Representative for combined 2,500 franchisees across all clients• Account management for a client with 80 franchisees• Built foundational skills in HTML and Adoble Illustrator• Project management of a customer retention campaign for a client with over 700 franchisees• Prioritization of time and effort among all clients

Greater Minneapolis-St. Paul Area

Assisting the Marketing department in branding and creative campaigns.Analyzing and researching prospective clients for the Sales department.Developed skills and knowledge in SEO; Sales Force, a CRM database; and learned how to track data for marketing campaigns.

Msc Global Sustainable Cities, Urban Planning And Sustainability, Distinction

With a strong interest in public transportation, I'm learning how cities, communities, neighborhoods, and businesses develop and change.

Bachelor Of Business Administration (B.B.A.), Human Resources Management

B.B.A., Business Administration, Management And Operations

Activities and Societies: Phi Alpha Delta, Beta Alpha Psi, Student Philanthropy Group

Study Abroad