Connor Word, Mba Email & Phone Number

Baldwin, MD, US

Maryland, United States

• Leads department data analytics toolkit redesign project, creating new tools and leading change management of data management protocol to support customer relationship management, work order tracking, and process.
• Leads strategy development and implementation of Value Based Programs and supplemental incentive models, adapting programs to provide mutual benefit between the plan and providers.
• Program Manager over the development of proprietary methodology optimizing annual provider incentive models to support Centers for Medicare & Medicaid Services (CMS) Star Rating service, Health Effectiveness Data.
• Consults with 30+ primary care provider groups, applying clinical and business process quality improvement, identifying opportunities for HEDIS performance improvement, and providing insight into how to succeed under.
• 4 HEDIS hybrids seasons as an abstractor, provider data clean up expert, and strategist.
• Leads Opioid Prevention and Management Workgroup, working with Clinical, UM, and CM leaders to improve outcomes by implementing access interventions and targeted file audits.

Bel Air, MD

Aid in golf course maintenance and member/guest experience

Ellicott City, Maryland

• Managed team of 3-5 direct reports across 3 outpatient physical therapy locations supporting administrative operations activities.
• Successfully led change management of heavily utilized workflows for early adopters, helping them to become process champions.
• Responsible for training administrative personnel and site level leaders.
• During COVID-19 initial response, coordinated staff redeployment from suspended clinical areas to testing centers and urgent care locations.
• Demonstrates teamwork, while encouraging open and direct communication with others in a positive manner. Serves as primary point of contact for providers offices, clinicians, and insurance companies.
• Collects, analyzes, and monitors administrative process data so as to drive improvements to increase accuracy and efficiency.

Baltimore, Maryland

• To improve network retention and reduce surgical delay or cancelation, coordinated preoperative care for total joint arthroplasty candidates.
• Facilitated communication between patients, surgical offices, and anesthesia departments by coordinating preoperative tasks.
• Created standard workflows for care coordination tasks.

Bel Air, MD

St. Agnes Hospital

• As part of capstone project, proposed restructure of hand-hygiene monitoring program on inpatient floors, later accepted and implemented.
• Record abstraction and trend analysis for Key Quality Indicators.
• Aided in acquisition and analysis of a tool aggregating bedside monitor alert and response time data.

Harrisonburg, VA

Teaching Assistant for Prof. Xiaohui You, HSA 464 - Funding in Healthcare

York, Pennsylvania Area

• As part of capstone project, completed cost-benefit analysis of departmental reorganization.
• Identified CMS-1500 coding error allowing recoupment of +$2M in value-based agreements.
• Completed process mapping of patient transfer process leading to reduction in Septic Shock mortality.

Towson, MD

@ Outlet Store in Kenilworth Mall Acted as the assistant manager for the LaxWorld outlet store located inside the Kenilworth Mall located in/near Towson, MD. Oversaw opening and closing procedures, inventory management, sales associate duties as well as some staffing duties.@ Mobile Retail SitesActed as assistant manager/ retail manager for LaxWorld mobile.

Master Of Business Administration - Mba, Data Analytics

Bachelor’S Degree, Health Services Administration

Activities and Societies: Teaching Assistant, Alpha Sigma Phi Fraternity, Take Back the Night,Alpha Sigma Phi Fraternity Social fraternity.

Sports Medicine

Activities and Societies: National Honor Society, National Technical Honor Society, Hugh O'Brien Youth Leadership Academy, Peer.