Daksh Prajapati Email & Phone Number

Charlottetown, Prince Edward Island, Canada

• Provided technical support to clients for network, hardware, and application issues via phone, chat, and email.
• Successfully troubleshoot and resolved a wide range of technical problems, including network connectivity issues, software application glitches, desktop issues, proprietary application concerns, mobile device.
• Delivered fast and friendly customer service, demonstrating the ability to explain complex technical situations to non-technical individuals.
• Documented incidents and problems, including detailed troubleshooting steps and comments, in a ticketing management system for future reference.
• Demonstrated a strong understanding of basic network components and concepts.
• Maintained a high level of accuracy, multitasking efficiently while interacting with customers.

Charlottetown, Prince Edward Island, Canada

• Provide technical support for desktops, laptops, and peripherals.
• Respond to incoming queries, troubleshoot computer systems, software, and hardware issues.
• Manage email messages and deliver prompt customer assistance.
• Oversee end-to-end management of desktops, laptops, printers, and peripherals, including installations.
• Handle Installations, Moves, Adds, or Changes (IMAC) for existing and new devices.
• Efficiently manage hardware, ensuring optimal performance.

Charlottetown, Prince Edward Island, Canada

Charlottetown, Prince Edward Island, Canada

• Respond to telephone calls, email, and personal requests for technical support from internal business partners in a fast and friendly manner. The ability to explain technical situations to non-technical individuals is.
• Troubleshoot and support software applications, various hardware/software configurations and run appropriate testing and diagnostics
• Identify, research, and resolve technical problems. Escalate problems to other support teams when necessary for the resolution
• Document incidents/problems, troubleshooting steps are taken, and comments in a ticketing management system
• Work in a fast-paced environment, able to adapt to frequent change, and be available to work a flexible schedule
• Work with diverse groups and individuals to set goals, establish priorities, and resolve issues

India

Provided technical support to 500+ employees, resolving hardware and software issues promptly. Handled incoming calls and text messages from employees seeking technical assistance. Installed, configured, and maintained operating systems, software applications, and peripheral devices. Collaborated with cross-functional teams to implement system upgrades and.

Diploma Of Education, Computer Networking Technology, 87.57

During my first year in the Computer Networking program, I gained a solid foundation in various aspects of the field. I developed a.

Diploma Of Education, Information Technology, 7.92 Cgpa