Conor Battersby Email & Phone Number

Manchester, GB

Manchester Area, United Kingdom

• Analyzing existing technical systems to identify strengths, weaknesses, and areas forimprovement.
• Collaborating with stakeholders to gather requirements for system enhancements or newsolutions.
• Providing ongoing support and troubleshooting for technical systems, addressing issues andoptimizing performance.
• Collaborating with cross-functional teams, including developers, engineers, and project managers,to deliver integrated solutions.

Manchester, England, United Kingdom

- Proficient in utilizing Dynamics 365 to analyze technical requirements for business processes.- Capable of troubleshooting technical issues and providing timely resolutions to maintain the functionality and integrity of Dynamics 365 implementations.- Possesses a strong understanding of Dynamics 365 architecture, including entities, workflows, forms, and.

Manchester Area, United Kingdom

Manchester Area, United Kingdom

• Dealing with customer complaints in a timely and effective manner
• Working alongside the credit control team to resolve outstanding balances on accounts with clients
• Cancellations of policies/sites at renewal or mid-term.
• Process renewals for brokers within agreed timeframe.
• Provide support and training to team members where required for business needs.
• Telephone calls to brokers dealing with queries within my authority.

Manchester Area, United Kingdom

• Process pending required for auto-renewals to be actioned without issue
• Changes to policies ie – Change of address, change of title etc
• Adding and deleting of plant.
• Cancelations of policies/sites at renewal or mid-term.
• Process renewals for brokers within agreed timeframe.
• Provide support to team members where required for business needs.

Manchester Area, United Kingdom

• Accurately data captured risks for underwriters
• Underwrote policies within the parameters of my authority.
• Adhered to strict guidelines and referred risks to Underwriters when required
• Ensured that rates and underwriting rules were correctly applied
• Serviced new and existing Motor Fleet insurance policies within company policy and guidelines, ensuring that the required standards of customer service were maintained
• Maintained and managed varied workloads to complete assigned tasks within service level agreements, prioritising when necessary

• Managed and maintained stock levels and arranged deliveries when necessary
• Built and developed new relationships with potential clients
• Consistently achieved company set sales targets
• Provided support to a team of people
• Prepared, coached and trained new employees
• Accompanied and assisted the Company Director to networking events to establish new contacts and clients

Manchester Area, United Kingdom

• Managed helpdesk prioritising and coordinating the workload for colleagues
• Provided solutions, guidance and help with computer systems across a variety of companies around the UK
• Maintained excellent customer focus, ensuring the needs of the client were understood and service level agreements met
• Built, installed and configured computer desktops ready for further development
• Accompanied engineers on site to provide support to them as well as any on hand issues that could be resolved for the clients

Information Technology, Level 3

Btec, Contemporary Dance And Ballet, Aab

Activities and Societies: I was a private contemporary dance tutor during this time, coaching my peers and leading sessions to enable them.

Gcse, Gcses Including Maths, English And Science