Conor Bloom Email & Phone Number

Santa Clarita, California, United States

As an Internal Engineer, I drive the operational backbone of our organization's internal infrastructure. Working closely with Team Leads and Senior Engineers, my role revolves around ensuring the seamless management of both on-premises and cloud systems, with a primary focus on Microsoft 365 and Azure. I also handle the administration of advanced technologies like Intune and Co-pilot while contributing to the upkeep and enhancement of internal applications and hardware.On a day-to-day basis, I'm the first point of contact for helpdesk inquiries, providing timely assistance to our colleagues and monitoring client networks to uphold operational excellence consistently.Key Accomplishments:• Spearheaded the optimization of our company's internal technology operations, emphasizing efficiency and innovation through meticulous strategic planning and execution.

Santa Clarita, California, United States

As a Level 1 MSP Engineer, I provided modern and world-class Managed Service Provider (MSP) engineering services to customer accounts. My responsibilities included delivering timely support through online, phone, and onsite channels, ensuring client issues were prioritized using the Autotask platform to assess case importance and urgency. I resolved issues creatively and efficiently.Key Contributions:• Drafted regular MS Administration center reports and headed backup checks to ensure optimum data integrity and system reliability.• Oversaw client networks, by monitoring server and patch maintenance and maintaining accurate Run Book schedules.

Santa Clarita, California, United States

In the role of a Level 1 Help Desk Engineer, I provided essential technical support by promptly addressing incoming requests and resolving hardware, software, and network issues for users. Utilizing a ticketing system, I meticulously documented all interactions and solutions for accurate records and future reference. Prioritizing and managing support tickets, I aimed to minimize downtime and effectively escalate complex issues to Level 2 or Level 3 support teams.Key Contributions:• Delivered Level 1 support to managed service contracted clients, ensuring operational continuity and client satisfaction across desktops, laptops, mobile devices, and mobile services.• Communicated with users, offering clear instructions and regular updates on issue resolution status to facilitate efficient software applications and technology usage.Key Contributions:• Delivered Level 1 support to managed service contracted clients, ensuring operational continuity and client satisfaction across desktops, laptops, mobile devices, and mobile services.• Communicated with users, offering clear instructions and regular updates on issue resolution status to facilitate efficient software applications and technology usage.

As a Web Developer & Technical Support Assistant, I provided comprehensive technical training to faculty, students, and staff on online learning tools such as Zoom, Panopto, Canvas, and Microsoft Word Accessibility. I conducted informative sessions to empower Tseng College faculty and students with the necessary skills for successful remote education.Key Contributions:• Drove accessibility and enhanced user experience for online educational platforms by assisting instructional designers and educators in achieving ADA compliance for course materials.• Provided targeted technical support for macOS and Windows systems, resolving issues efficiently using the Smartsheet ticketing system.

Canyon Country, California, United States

During my tenure as an Information Technology Intern at Sulphur Springs Union School District, I facilitated the upgrade of over 2,000 iPads for the fall semester, ensuring all devices were updated and replaced on schedule for student use.Key Responsibilities:• Conducted assessments of routers and switches, managing district-wide internet across campuses to gain practical insight into operational roles in real-world settings.Previewed routers and switches that manages the district’s internet throughout their campuses. Gained knowledge on how all components are used in a real-world setting.

Bachelor Of Science - Bs, Computer/Information Technology Administration And Management

General Education/Transfer, Computer Information Technology

Completing GE and bachelor requirements for CSUN

High School Diploma, High School/Secondary Diplomas And Certificates, 7-12

Activities and Societies: President Technology Committee, CSF, NJHS, Graduated a semester early in December of 2016