Conor Burns Email & Phone Number

Belfast, Gb

Responsible for overseeing a portfolio of projects within the FX industry. The roles primary focus is on project delivery, ensuring that all initiatives are completed on time, within scope, and within budget.Role entails working closely with cross-functional teams, including IT development, system vendors, operations, and client services, to drive projects from initiation to completion, while maintaining a high standard of quality and client satisfaction.Key responsibilitiesProject Portfolio Oversight: Manage a portfolio of projects, ensuring alignment with customer expectations, organizational goals, and project objectives.Customer Business Analysis: Analyze customer business needs through interviews, document review, workshops, and process descriptions to identify potential for automatizationStakeholder Communication: Translate business requirements into development tasks using standard templates and clear language, facilitating effective communication among multiple stakeholders.Project Planning and Execution: Coordinate requirement prioritization and development pipeline alignment with customers, product managers, IT, and stakeholders.Performance Evaluation: Evaluate project performance against key performance indicators (KPIs) and customer satisfaction metrics, identifying areas for improvement and implementing corrective actions.Quality Assurance: Define and document testing needs to ensure comprehensive quality assurance.Team Leadership: Provide support and guidance to sales teams, including pre-sales assistance, train staff and facilitate knowledge transfer to client support teams.

London, England, United Kingdom

As a Senior FX Program Manager, my role was to be at the forefront of leading a dynamic and multidisciplinary team of ~20 professionals, ranging from development engineers, BAs/PMOs, QA testers, and to worldwide support staff. This role was a direct vendor relationship with a tier 1 foreign exchange vendor/platformMy primary responsibility was to oversee and drive the successful delivery of complex FX projects, ensuring alignment with business objectives and regulatory requirements.Key Responsibilities:Team Leadership and Management: Lead and manage a team of 20 staff, fostering a collaborative and high-performance culture. Provide mentorship, conduct performance reviews, and facilitate professional development.Project Planning and Execution: Develop comprehensive project plans, including timelines, resource allocation, and risk management strategies. Ensure projects are delivered on time, within scope, and within budget.Stakeholder Engagement: Act as the primary point of contact for stakeholders, including senior management, clients, and regulatory bodies. Communicate project status, issues, and risks effectively.Requirement Analysis: Collaborate with business analysts to gather and define project requirements. Ensure a thorough understanding of business needs and translate them into technical specifications.Quality Assurance: Oversee the QA process to ensure the highest standards of quality and compliance. Implement best practices for testing and validation.Support and Maintenance: Ensure robust support and maintenance processes are in place for post-implementation phases. Address any issues promptly to minimize downtime and disruption.Risk and Issue Management: Proactively identify potential risks and issues, and develop mitigation strategies. Ensure timely resolution of project-related challenges.Continuous Improvement: Promote continuous improvement initiatives within the team to enhance productivity, efficiency, and quality of deliverables.

Dublin, County Dublin, Ireland

Managed and provided front-line trade support & quality assurance for two tier 1 FX trading platforms, acted as senior resource EMEA region for all platform queries and issues.Responsibilities included:Acted as primary technical contact to allocated clients for new requirements, support, and project deliverables.Led any issue investigation and analysis, using UNIX expertise and FIX Protocol, with in-depth knowledge of order entry and market data dissemination related tags and messaging.Managed all aspects of onboarding new clients to trading platforms and liaised with product team to ensure all product areas meet client criteria.Worked closely with client trading adaptation team and internal product test group for any forthcoming trading product enhancements.Led the investigating and retesting of JIRA issues and bug fixes, ensuring all requirements met before release.Reviewed mandatory requirements directly from clients. Relayed any queries and wrote test cases to coverthese new functionalities.Completed end-to-end testing of different product types, through the translation of FIX messages

Warrenpoint

General manager for very popular and successful public house. Position gained through years of experience in nightlife and customer service sector.

Greater Seattle Area

Greater Salt Lake City Area