Working both Front of House and in the Box Office departments. Managing patron experience, maintaining audience flow, managing the space, problem solving, customer service facing.

Managed the Box Office, Front of House and Bar departments. This included scheduling, reporting, payroll, problem solving, customer service responses via phone and email. Primarily used Theatre Manager CRM to process patron information. Worked closely with other departments, mainly Marketing and Events. In my role I was often assisting the Director of Production and Facilities to ensure that the venue was kept in good working order, from a patron perspective, as well as general… Show more Managed the Box Office, Front of House and Bar departments. This included scheduling, reporting, payroll, problem solving, customer service responses via phone and email. Primarily used Theatre Manager CRM to process patron information. Worked closely with other departments, mainly Marketing and Events. In my role I was often assisting the Director of Production and Facilities to ensure that the venue was kept in good working order, from a patron perspective, as well as general maintenance.Took on more Office Admin responsibilities during the pandemic, such as printer and IT support, as well as office supplies and inventory Show less