Conor Dolan Email & Phone Number

Seattle, Washington, United States

• Improved in store workflow gaining 33% efficiency on average ticket times across the board• Managed and Coached a team of over a dozen staff and leads spanning multiple departments• Led the daily operations for a site doing over $3M in annual sales

United States

• Engaged customers throughout the entire sales process by applying skills in account management, business development, and rapport building, driving a 51% sales increase during employment• Optimized 100+ active US-based accounts by identifying customer needs and deepening relationships• Positioned company as a major player in the industry by identifying and nurturing strategic partnerships, enabling the company to secure ~$1M in annual sales• Managed ecommerce platform, building out systems for customer support, and analyzed sales data to create revenue opportunities

Seattle, Washington, United States

• Leveraged strong food and beverage management experience to design a specialty coffee program that operated within 2% waste and 25% to 30% food cost, yielding wide profit margins• Accelerated business development by analyzing emerging industry trends to create innovative new products• Devised strategic business plans while holding P&L and operating budget accountability

Seattle, Wa

• Strengthened bottom-line by building relationships across client accounts while continually prospecting leads and onboarding new clients• Optimized inventory levels by monitoring stock and negotiating with suppliers, containing all food and beverage costs within the purchasing budget while enhancing service quality• Launched a specialty small batch roasting program and developed efficient workflow systems for a café

Seattle, Wa

Created standards and procedures for a new concept cafe including written training materials . Created new items seasonally in line with industry trends to drive sales and increase revenue. Developed new and improved procedures and saw their implementation through from training to day-to-day operations. Developed standards for operation and sales techniques for staff.

Seattle, Wa

Started at entry level and within 1 ½ years moved into a director role. Implemented training program for 20+ manager level employees at respective store locations within company deadline of 100 days. Performed quality control for 10+ locations and ensured production standards were met.