Conor Hoban

Conor Hoban Email and Phone Number

Manager II - Customer Advocacy Team @ Wayfair
boston, massachusetts, united states
Conor Hoban's Location
Galway, County Galway, Ireland, Ireland
Conor Hoban's Contact Details

Conor Hoban personal email

n/a

Conor Hoban phone numbers

About Conor Hoban

I manage our EU Advanced Resolutions Consultant team in our Customer Advocacy Department at Wayfair. The Advanced Resolutions Consultant provides specialised support to customers with unique issues and deals with anything from a CEO escalation, or Legal complaint to a mass outreach on orders. We cover Ireland, UK and German marketplaces. Upon resolution, we assess the issues faced and where possible, provide feedback to the business to better equip us to provide a perfect experience for our customers from purchase to delivery. Before joining Wayfair, I worked for Sony PlayStation, in this role, I got to work with amazing staff and I quickly learned the tools needed to deal with difficult escalations and how to troubleshoot quickly and effectively. As our core market was online gamers, this led to a lot of calls/emails coming through with frustrating issues. This was challenging as I had to quickly adapt to a large influx of angry callers, I was however very well trained in de-escalation and call flow management.I’m truly passionate about my work and always eager to impress. While I enjoy all aspects of my job, I think my favorite part is having to adjust the way I approach each issue as all our customers are unique and require different kinds of assistance based on their concerns/queries. I really enjoy seeing people grow and develop and it is a passion of mine to help others reach their potential. Should you require further information on myself or my experience please don't hesitate to reach out to me directly.

Conor Hoban's Current Company Details
Wayfair

Wayfair

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Manager II - Customer Advocacy Team
boston, massachusetts, united states
Website:
wayfair.com
Employees:
11443
Conor Hoban Work Experience Details
  • Wayfair
    Manager Ii (Advanced Resolutions Team)
    Wayfair Apr 2023 - Present
    Galway, County Galway, Ireland
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  • Wayfair
    Customer Advocacy Manager (Social Media And High Level Escalations)
    Wayfair May 2021 - Sep 2022
    County Galway, Ireland
    View
  • Wayfair
    Specialised Manager
    Wayfair Feb 2019 - May 2021
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  • Wayfair
    Team Lead
    Wayfair Apr 2018 - Feb 2019
    County Galway, Ireland
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  • Wayfair
    Customer Service Representative
    Wayfair Apr 2015 - Mar 2018
    Mervue Ida Park, Galway
    Answering customer issues or queries via email. Occasionally taking inbound or making outbound calls to solves customers issues regarding their recent purchases. I also handle some of the NPS (Net Promoter Score) feedback that we receive and I then try to turn an unhappy customer in to a happy customer and likewise a happy customer in to a very happy customer.
    View
  • Sony Playstation
    Playstation Customer Service Agent
    Sony Playstation Jan 2013 - Jan 2014
    Auckland, New Zealand
    Answering calls from New Zealand and Australian customers and troubleshooting their issues.Handling complaints and responding appropriately while always maintaining a calm and controlled manner.Escalating cases to the appropriate departments while following SLA procedures.Answering customer’s queries and issues over email and sending them correct and easy to follow steps to resolve their issues while maintaining the professionalism of the company.Moderating the PlayStation Forums and posting relevant information about releases, updates and engaging with customer’s opinions and feedback regarding their relevant issues.Reason for Leaving: Unfortunately, my visa reached its end and PlayStation closed their New Zealand office at the end of August.
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  • Als Laboratories, Loughrea
    Laboratory Assistant
    Als Laboratories, Loughrea Jan 2012 - Jan 2013
    Burning soil samples and creating glass discs for further testing.Testing the said discs in an X-Ray Machine to determine soil composition.Sending the results through to the correct departments for further evaluation.Weighing samples in special weighing scales to exact specifications and then sending these samples to different departments for further processing. Reason for Leaving: Unfortunately, ALS had to make severe cutbacks with staff, reducing the numbers from 150 down to 50. I made the decision therefore to travel abroad.
  • Micheal Glynn Pvc, Loughrea
    Insulation Installer
    Micheal Glynn Pvc, Loughrea Jan 2010 - Jan 2012
    Surveying the household and determining the correct procedure and correct material that best suited the customer’s needs.Drilling holes in the house that were carefully located to gain the maximum insulation qualities for the household.Pumping the bonded bead insulation in to the holes and making sure to fully insulate the cavity walls.My duties also included insulating the attic in the household and ensuring the upmost professionalism as the customer often needed to use the attic for storage space, this often meant I had to install timber walkways for the customer. Reason for Leaving: I felt that my time there was valuable but I could not progress any further within the job and I was looking to broaden my horizons.
  • Xtra Vision Loughrea
    Customer Sales Representative
    Xtra Vision Loughrea Sep 2009 - Sep 2010
    Providing over the counter sales and service to a wide variety of customers about many aspects of electrical goods and gaming consoles.Was responsible for closing the premises and doing the cash up and stock take.Was trained to floor walk and interact with the customer to try and encourage them to buy our goods.Provided an in depth knowledge of movies and games to better inform the customer on the best choice to make. Reason for Leaving: Unfortunately, due to cutbacks many members of staff had to be let go and I was one of the most recently employed.

Conor Hoban Skills

Technical Support Customer Service Video Games Teamwork Microsoft Office Microsoft Word Microsoft Excel Powerpoint Testing Sales Time Management Customer Satisfaction Photoshop Strategic Planning Call Centers

Conor Hoban Education Details

  • St Brigid’S Vocational School
    St Brigid’S Vocational School

Frequently Asked Questions about Conor Hoban

What company does Conor Hoban work for?

Conor Hoban works for Wayfair

What is Conor Hoban's role at the current company?

Conor Hoban's current role is Manager II - Customer Advocacy Team.

What is Conor Hoban's email address?

Conor Hoban's email address is ch****@****air.com

What is Conor Hoban's direct phone number?

Conor Hoban's direct phone number is +3538574*****

What schools did Conor Hoban attend?

Conor Hoban attended St Brigid’s Vocational School.

What are some of Conor Hoban's interests?

Conor Hoban has interest in Human Rights, Children, Politics, Environment.

What skills is Conor Hoban known for?

Conor Hoban has skills like Technical Support, Customer Service, Video Games, Teamwork, Microsoft Office, Microsoft Word, Microsoft Excel, Powerpoint, Testing, Sales, Time Management, Customer Satisfaction.

Who are Conor Hoban's colleagues?

Conor Hoban's colleagues are Rick Daub, Spencer Griffin, Emily Tay, Crystallyn Mouton, John Rutter, Ezequiel Bedolla, Christiana Mikesch.

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