Conor Mchugh Email & Phone Number

Ashburn, Va, Us

Ashburn, Va, Us

Herndon, Virginia, United States

Herndon, Virginia, United States

•Manage backend systems to allow the frontline of the credit union to successfully support card products•Support internal departments to integrate needs in products & systems•Engage vendors to resolve concerns as well as future innovations in products•Liaise with internal and external IT developers to overcome roadblocks & problem solve •Test and prepare system upgrades prior to implementation to production environments•Manage and resolve complex General Ledger outages throughout the card operations portfolio•Locate areas for opportunity to improve existing products, income, and relationships with members•Leverage suggestions from card servicing team to implement enhancements to current processes; resulting in a streamlined experience •Work directly with VISA to determine cutting edge capability enhancements, comparability to peers, and marketing engagement

Herndon, Virginia, United States

•Manage backend systems to allow the frontline of the credit union to successfully support card products•Support internal departments to integrate needs in products & systems•Engage vendors to resolve concerns as well as future innovations in products•Liaise with internal and external IT developers to overcome roadblocks & problem solve •Test and prepare system upgrades prior to implementation to production environments•Manage and resolve complex General Ledger outages throughout the card operations portfolio•Locate areas for opportunity to improve existing products, income, and relationships with members•Leverage suggestions from frontline and card servicing team to implement enhancements to current processes; resulting in streamlined a streamlined experience •Work directly with VISA to determine cutting edge capability enhancements, comparability to peers, and marketing engagement

Herndon, Virginia, United States

Leesburg, Virginia, United States

• Acquired and deepened connections with clientele to grow share of wallet• Advised and supported other bankers to enhance the overall customer experience throughout the branch• Utilized time with low customer traffic to focus on company goals and handle administrative tasks• Prioritized and organized work to ensure the right information got to the right person at the right time• Problem solved daily and complex challenges as they arose to ensure business & customer needs were met

• Hired and trained a team of 25+ employees • Utilized diverse approach to attract and hire top talent • Disciplined use of Microsoft Office to create and maintain robust plans and schedules• Created schedules for team and continuously adjusted based on changing needs • Constantly created excitement and drove team morale to increase customer satisfaction• Networked with nearby businesses to identify common clientele and partnered together to drive business• Exercised discretion in HR related matters and company confidential information

Sterling

•Cash handling•Preparing deposits for courier to deliver to banks•Counting and resetting tills•Coaching employees on cash handling procedures•Supervising multiple store functions and ensuring they are performed correctly•Managing multiple aspects of the stores positive and productive environment•Trained new hires on Customer Service skills, including talking to customers enthusiastically, and Conflict Resolution•Trained new hires on Quality Assurance, including how to operate the espresso bar and how to present a drink that a customer will be overjoyed about, and how to encourage repeat business•Trained new hires on how to make a display that will be easily caught by the eye, attracting more customers to pick up a product and touch it, therfore making it more enticing to buy•Managing Inventory, including doing inventory counts, controlling daily product inventory, and removing unfit-for-sale items from stock•Make quality drinks that encourage customers to come back every day, not only for their drink, but for the warm experience and fun conversation that they can have with their Barista•Creating Store Layout displays that attract customers eye, and therefore convince them to purchase more of our retail product line. Adapting general idea to exactly what will fit a certain location.

Reston, Virginia

•Prepared Invoices •Prepared seat drops for marketing events•Transcription work•Used Constant Contact to update and send out monthly newsletters•Updated corporate Social Media accounts•Updated events documentation with new prices, new links, new dates•Created Corporate Social Media posts on: LinkedIn, Facebook, and Twitter•Designed Promotional T-Shirts•Assisted with annual marketing plan •Designed Promotional Flyers•Worked on SEO (Search Engine Optimization)