Conor Mchugh Email & Phone Number

Ashburn, VA, US

Herndon, Virginia, United States

Herndon, Virginia, United States

• Manage backend systems to allow the frontline of the credit union to successfully support card products
• Support internal departments to integrate needs in products & systems
• Engage vendors to resolve concerns as well as future innovations in products
• Liaise with internal and external IT developers to overcome roadblocks & problem solve
• Test and prepare system upgrades prior to implementation to production environments
• Manage and resolve complex General Ledger outages throughout the card operations portfolio

Herndon, Virginia, United States

• Manage backend systems to allow the frontline of the credit union to successfully support card products
• Support internal departments to integrate needs in products & systems
• Engage vendors to resolve concerns as well as future innovations in products
• Liaise with internal and external IT developers to overcome roadblocks & problem solve
• Test and prepare system upgrades prior to implementation to production environments
• Manage and resolve complex General Ledger outages throughout the card operations portfolio

Herndon, Virginia, United States

Leesburg, Virginia, United States

• Acquired and deepened connections with clientele to grow share of wallet
• Advised and supported other bankers to enhance the overall customer experience throughout the branch
• Utilized time with low customer traffic to focus on company goals and handle administrative tasks
• Prioritized and organized work to ensure the right information got to the right person at the right time
• Problem solved daily and complex challenges as they arose to ensure business & customer needs were met

• Hired and trained a team of 25+ employees
• Utilized diverse approach to attract and hire top talent
• Disciplined use of Microsoft Office to create and maintain robust plans and schedules
• Created schedules for team and continuously adjusted based on changing needs
• Constantly created excitement and drove team morale to increase customer satisfaction
• Networked with nearby businesses to identify common clientele and partnered together to drive business

Sterling

• Cash handling
• Preparing deposits for courier to deliver to banks
• Counting and resetting tills
• Coaching employees on cash handling procedures
• Supervising multiple store functions and ensuring they are performed correctly
• Managing multiple aspects of the stores positive and productive environment

Reston, Virginia

• Prepared Invoices
• Prepared seat drops for marketing events
• Transcription work
• Used Constant Contact to update and send out monthly newsletters
• Updated corporate Social Media accounts
• Updated events documentation with new prices, new links, new dates