Conor Mcilgrew Email and Phone Number

- Managing a large portfolio of HMO’s and student properties throughout Brighton.- Oversee the management and maintenance of professional and student properties.- Conduct regular property inspections to ensure high standards are met.- Managing the check-in and check-out processes- Main point of contact for tenants, contractors and landlords.Conducting regular H&S checks- Coordinate and oversee maintenance and repair work, ensuring high standards are maintained.- Supervise and mentor junior property managers and admin staff.- Provide regular financial reports to the director.

- Homecoming service & life style requests- Dedicated Senior manager for a Super PrimePortfolio- Primary responsibility for account & relationship management for assigned key clients- Composition of, and management of implementation of PPM for assigned key UHNW clients- Support the Head of property and Operations Director in the preparation and assessment of contractor tenders- Coordinate and manage reactive maintenance service requirements- Supervise both remotely and on site where required maintenance works and report back to client- Weekly property checks to ensure properties are to their highest standard and all equipment is fully functioning - Checking contractor repairs and signing off

- Managing a team of four PM’s and one Tenancy Progressor- Staff training- Building strong relationships with clients- Carrying out legal notices (S.21, S.8)- Managing regular property visits & community meet ups- Bringing in new business- Monthly audits- Dealing with complex property issues- Accounts management

• Working as part of the corporate team and managing a large portfolio.• Invoice authorisation.• Organsing gas safety certificates, section 8s, section 21s, EPC’s, overseeing works and creating reports.• Carrying out regular property inspections.• Working closely with Estate Management to ensure regular maintenance of the block.• Managing all sections my portfolio including: rent collect, renewals, terminations, customer services, maintenance, inspections, certificates and council tax.• Strategic communication and leadership skills.• Currently studying for ARLA’s.• Team coordinator.• Conflict management.

• Relationship building with contractors and tenants• Processing invoices using Lexmark software• Identifying suitable contractors for repairs and managing the process • Resolving complaints from start to finish and writing up complaint reports• Daily usage of the Wow & Horizon software system• Managing insurance claims following company policy • Processing and completing administration duties• Regular use of Microsoft Excel, Outlook, Access, PowerPoint and Publisher • Monitor and exceed daily / weekly targets• Communicate effectively with external and internal departments• Ensure that the property files are up to date and in the correct order

Duties include:-• Processing and completing administration duties• Organised Asbestos subcontractors to remove asbestos within properties.• Handle complaints on site from tenants and contractors. • Communicate effectively with external and internal departments.• Arrange appointments for survey and construction work.• Maintained and monitor customer satisfaction data from telephone surveys .• Liaise with tenants by telephone, email and post to plan future works.• Regular use of Microsoft Excel, Outlook, Access, Powerpoint and Publisher. • Achieve and exceed targets

Duties include:-• Building relationships with tenants and contractors• Establish customer requirements via telephone, email and post• Processing and completing administration duties on time and• Overseeing internal works within a property• Work with residents according to the schedule• Asbestos training • First aid qualification• Tailoring individual communication plans accordingly

• Assessing the suitability of roofs for PV systems i.e. initial estimation of system size and yield then producing standard system designs which cover all areas i.e. PV, electrical, mechanical, structural, all using CAD tools and simulation software to allow systems to be built.• Also worked part of admin team to help book appointments and manage particular clients.