Conor Mclaughlin Email & Phone Number

Chicago, Il, Us

Managing the Cyber Defense Centre in Belfast I am responsible for protecting CMEs global infrastructure from complex cyber attacks with the skills and support of multiple security teams.

London, Gb

Working as Major Incident Manager for BT Enterprise I command and control high profile and business critical escalations across a wide range of global customers. This high-pressure role involves direct ownership of potentially brand-damaging situations and ensuring swift and measured action is applied across our business and suppliers. The role is part of a 24/7 operation were I act with director level authority and gravitas to make things happen. Throughout all major incidents, I have to ensure progress is effectively communicated to senior stakeholders internally and externally at the highest of standards. My focus is on restoring service as quickly as possible whilst breaking down barriers to ensure customers are operational at critical times.

London, Gb

Customer facing role where I have the opportunity to deliver/integrate new BT services for customers as part of the MWAN Delivery Team. In perhaps my most challenging role to date, I work across multiple organisations and stakeholders to deliver customer projects in line with their business needs. I interface daily with internal and external delivery organisations and maintain total control of a successful delivery from the customer’s perspective. I manage virtual teams and have to maintain a very strong relationship with many teams within BT to ensure we provide solutions on time for our customers. I enjoy working in the role and the many challenges it brings as it gives me the opportunity to shape how we work and how we can deliver for our customers.

London, Gb

Leading a complex team of skilled architects and designers across multiple IT projects to deliver valuable business outcomes for a top government department. I worked to provide new services via infrastructure expansions and software development cycles to ensure cutting edge services are available for its users. I liaised with our customers daily as a SPOC for our network, software and hardware support deliveries. My role involves control of a large amount of financial budgeting and projects which I am responsible for delivering upon to meet business goals for BT. Keeping control of project resource and budget is key to my role and making sure key stakeholders are a part of our decisions.

London, Gb

My favorite role and position to date - I got the opportunity to influence and contribute to BTs Managed Services Customers and ITIL processes. Working across many different departments and people helped my gain an excellent understanding of customer support, stakeholder management and developing great people. ITIL was a key framework to all aspects of our support.I also had the opportunity to perform as the Major Incident Manager for BT Ireland on many occasions whilst assuming this position On Call. I managed over 20+ employees across 3 different teams in Belfast and Dublin.My teams were responsible for 24x7 Event management on a Global scale, Customer IT support across SMEs/Large Government clients and Data Centre Operations.My role involved management of the ITIL Incident Management Process and ensuring my teams deliver on SLA performance.I was also the youngest manager in a new pilot scheme aimed at developing its leaders across BT.

London, Gb

The Graduate Scheme aims to develop my skills throughout the 2 year period by taking part in a number of development opportunities and courses.My role involves management of the ITIL process, managing, co-ordinating and evaluating system problems, directing and managing technical support groups for problem investigations and evaluating results from technical investigations.My role includes network management, troubleshooting and pro-active analysis of over 100 enterprise/SME customer network environments.Administration and maintenance of a number applications and services for BT and its customers are a key part of my role.

Cupertino, California, Us

During my final year I sought a part time job that would enhance my learning and be relevant to my degree. I currently work as a Specialist that provides advice, information and technical solutions to customers in store. I have a lot of responsibility representing Apple and maintaining excellent service skills to customers, ranging from resolving issues with their iPhone’s to advising them on a new system or equipment for their home or business. I focus on providing technical solutions in line with the customers needs, I analyse their requirements and present them with a solution. I believe this job has enhanced my technical abilities and also my team working skills.

Belfast, Northern Ireland, Gb

As part of my university placement, I worked in a technical support role providing desktop and network support to employees of Allstate. I was also kept on an extra 2 months on my placement, which I believe shows my teams trust in me and my abilities.Duties included; Building and repairing PC’s and laptops.Networking; Administration (Active Directory).Installing Operating systems and software.Control of equipment inventories. Troubleshooting network/hardware/software issuesWorking with my team or alone to address technical issues affecting sites.

Masters - Applied Cyber Security, Cyber Security

Cit, Computing And Information Technology

Education record