Assess Consumer Credit loan applications with a personal discretion of €65,000 within an overall Total Group Exposure of €500,000

Provided a comprehensive and professional selling , advisory and delivery service to BOI's Personal Banking clients . Providing each client with a personal point of contact to ensure smooth processing of applications from initial inquiry to conversation stage. Working effectively as part of a team to ensure delivery of excellent customer service and maximise sales opportunities .

Delivering outstanding front line customer service by telephone to a broad range of customers . Answer complex verbal customer queries by using in depth analysis and problem solving skills to provide detailed and accurate responses.